Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

David Pena

Humble

Summary

Talented Operations Coordinator successful at supervising and directing daily efforts of project teams and developing effective work procedures and processes. Results-oriented and organized with extensive experience working in fast-paced environments to consistently meet operational targets.

Resourceful Operations Coordinator known for high productivity and efficient task completion. Possess specialized skills in project management, process optimization, and logistics coordination. Excel in communication, problem-solving, and time management to drive operational success. Committed to enhancing team performance through proactive leadership and collaborative efforts.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

5
5
years of professional experience
2026
2026
years of post-secondary education

Work History

Customer Service & Operations Coordinator

J & A Pool Plastering
Houston
08.2020 - 07.2025
  • Coordinated project schedules to ensure timely completion of pool plastering jobs.
  • Managed inventory levels and ordered materials for ongoing projects.
  • Facilitated communication between clients and contractors to address project needs.
  • Organized job site logistics to enhance workflow efficiency.
  • Assisted with the organization and execution of operational processes.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Collaborated with team members to improve service delivery and operational processes.
  • Educated customers on product features and services to enhance their experience.

Education

Humble High School
Humble, TX

Skills

  • Project coordination
  • Inventory management
  • Client communication
  • Job site logistics
  • Customer relationship management
  • Workflow optimization
  • Problem solving
  • Attention to detail
  • Effective communication
  • Conflict resolution
  • Quality assurance oversight
  • Inventory oversight
  • Inventory coordination
  • Quality assurance
  • Spanish language proficiency

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service & Operations Coordinator

J & A Pool Plastering
08.2020 - 07.2025

Humble High School
David Pena