Chelsea Vasquez
Lubbock,TX
Summary
Talented Operations Supervisor well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
World Market
Lubbock, Texas
06.2016 - Current
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Drafted invoices for completed work.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled according to employee availability, traffic, and business flow. Also adjusted according to the same factors as needed.
- Assisted in recruiting, hiring and training of team members.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Collaborated with assistant managers to open and close cash office, handle large transactions and manage inventory.
- Interviewed and hired strong candidates for team openings, using job boards and social interactions, and social media to find applicants.
Expo/ Prep
Bigz Burger Joint
San Antonio, TX
06.2012 - 04.2016
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked to maintain outstanding attendance record, consistently arriving to work early and ready to start immediately.
- Followed recipes/requests/commands precisely.
- Worked efficiently and quickly.
Cashier
Wok Inn Asian Cafe
San Antonio, TX
03.2011 - 05.2012
- Restocked and organized merchandise in front of house.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Greeted customers and assured all needs were met.
Education
High School Diploma -
Coronado High School
Lubbock, TX05.2010
Skills
- Training management
- Organizational skills, and great attention to detail
- 60 WPM typing speed
- Problem anticipation and resolution
- Experience in Kronos, Microsoft Word and Excel
- Policy development and enforcement
- Exceptional at both verbal and written communication
Timeline
Operations Supervisor
World Market
06.2016 - Current
Expo/ Prep
Bigz Burger Joint
06.2012 - 04.2016
Cashier
Wok Inn Asian Cafe
03.2011 - 05.2012
High School Diploma -
Coronado High School