Chelsea Vermillion
Cowgill,MO
Summary
Dynamic Patient Care Representative with a proven track record at Mosaic Life Care, excelling in patient scheduling and information verification. Recognized for enhancing patient experiences through effective communication and organizational skills. Committed to maintaining HIPAA compliance while ensuring patient satisfaction and safety in fast-paced healthcare environments.
Healthcare professional with proven background in patient care support and administrative duties. Known for effectively managing patient interactions and ensuring smooth operational workflow. Focused on team collaboration and achieving optimal patient satisfaction. Reliable and adaptable to changing needs, with strong communication and problem-solving abilities.
Overview
2027
2027
years of professional experience
Work History
Patient Care Representative
Mosaic Life Care
- Assisted patients with appointment scheduling and insurance verification processes.
- Provided accurate information regarding services and procedures to enhance patient experience.
- Collaborated with healthcare teams to streamline patient flow and reduce wait times.
- Managed patient inquiries effectively, resolving issues promptly to ensure satisfaction.
- Documented patient interactions in electronic health records for improved data accuracy.
- Maintained up-to-date knowledge of healthcare protocols and policies for compliance.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
Certified Medication Aide
Golden Age Nursing Home
Braymer, MO
10.2021 - Current
- Administered medications accurately according to established protocols.
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted residents with daily living activities, ensuring comfort and safety.
- Maintained cleanliness and organization of medication storage areas.
- Documented medication administration and patient responses in electronic records.
Education
Certificate - Medical
Grand River Technical School
Chillicothe, MO12-2019
High School Diploma -
Savannah R-III High School
Savannah05-2010
Skills
- Organizational skills
- Multitasking
- Patient-focused care
- Verbal and written communication
- Patient education
- Patient confidentiality
- Patient scheduling
- Medical terminology
- Documentation
- Patient information verification
- Appointment scheduling and confirmation
- Attention to detail
- Patient care
- HIPAA compliance
Timeline
Certified Medication Aide
Golden Age Nursing Home
10.2021 - Current
Patient Care Representative
Mosaic Life Care
Certificate - Medical
Grand River Technical School
High School Diploma -
Savannah R-III High School