Chelsea M. Vitale
Marietta,NY
Overview
13
13
years of professional experience
Work History
Social and Structured Day Program Manager
A Reflection of You Counseling & Support Services, LLC.
Syracuse, NY
04.2023 - Current
- Supervise staff and coordinate services catered to each individual skill level of attending participants
- Involved within the coordination role is the preparation and coordination of program activities
- Meeting with all participants to initiate the screening process and ensuring that all participants meet the criteria for the program, as well as promoting a safe environment for all participants and staff members
- Within this role, there is also coordination of outreach to provide awareness to the community of the program
- Included within the supervisor role is hiring, training of staff, as well as providing ongoing skill development
Service Coordinator NHTD & TBI Waiver
A Reflection of You Counseling & Support Services, LLC.
Syracuse, NY
05.2023 - 09.2024
- Service Coordinator assists participants to become Waiver participants and coordinates and monitors the provision of all services in the Service Plan
- Services may include Medicaid State Plan services, non-Medicaid federal, state and locally funded services, as well as educational, vocational, social and medical services
- The goal of Service Coordination is to increase each participant’s independence, productivity and integration into the community while maintaining the health and welfare of the individual
- As a Service Coordinator it is my responsibility to assist each participant in the development of their Service Plan packet and Plan of Protective Oversight, as well as assist the participant in organizing and facilitating team meetings
- Additionally, as the Service Coordinator it is within my role to ensure LOC assessments are completed as required by each Waiver Program
- As a Service Coordinator it is my responsibility to assure that the service plan is implemented appropriately and supports each participant to become an effective self-advocate and problem solver
Lead Regional Resource Development Specialist NHTD Waiver Program
Arise
Syracuse, NY
08.2022 - 04.2023
- Lead the Nursing Home Transition and Diversion Waiver Program and supervise staff members within the NHTD Waiver Program
- Manage and deliver the program objectives of conversion, repatriation, diversion, waiver administration and resource development
- Implement the HCBS/NHTD waiver and improve access to NHTD program supports within the community
- Assess, identify, and address gaps in services
- Develop and implement a comprehensive outreach campaign to recruit new Wavier providers
- Build NHTD community consortiums and develop NHTD provider competence
- Develop relationships with Local Department of Social Services and other local and state entities, community-based healthcare providers, and inpatient rehabilitation units and long-term care facilities
- Meet with potential waiver participants, determine waiver eligibility, and offer individuals the choice of participation in the HCBS/NHTD waiver and a choice of waiver Service Coordinators
- Review, monitor, and approve HCBS/NHTD waiver participant Service Plans that are developed by the waiver participant and the Service Coordinator, as well as review revised plans annually to monitor for quality and cost effectiveness
- Interview potential waiver providers and make recommendations to Department of Health (DOH) on whether to enroll them as providers based on factors such as regional need or the provider’s ability to deliver quality, cost-effective services to the NHTD population
- Provide training and technical assistance to waiver service providers on the needs of individuals with disabilities and how to develop waiver Service Plans
- Review all information and investigations regarding Serious Reportable Incidents (SRI) in accordance with the SRI policy, collaborate with DOH as needed, and provide technical assistance and training to providers on the SRI process as needed
- Provide technical assistance to participants and family members by providing information, answering questions, and addressing concerns as needed
- Work collaboratively with the Open Doors transition center and complete the bi-annual report to DOH
- Develop and submit monthly and quarterly reports to DOH as required
- Work closely with DOH to provide data and input as needed regarding all aspects of the administration of the HCBS/NHTD waiver in the region
- Participate in agency, departmental, and community meetings
- Implement ARISE’s compliance program and the Employee Code of Conduct as required
- Uphold policies and procedures
- Exercise sound judgment as a matter of course and hold protected health information and other sensitive information in the strictest of confidence in accordance with ARISE and HIPAA policies
Quality Management Specialist, NHTD/TBI Waiver Programs
Arise
Syracuse, NY
09.2019 - 08.2022
- Assist Leads with Overall Daily Operations with both NHTD and TBI Waiver Programs
- Oversee the Serious Reportable Incident Process, assuring compliance and the timely completion and submission of all required documentation associated with the investigatory process both internally with the RRDC and with the waiver providers across an 8-county region
- Perform internal DOH RRDC file reviews quarterly and confirm adherence to proper authorization procedures and satisfaction of waiver requirements
- Complete waiver provider service audits and identify trend analysis identifying problematic areas
- Ensure annual satisfaction surveys are completed and reported to DOH
- Track and oversee housing portal for participants receiving housing subsidy
- Develop and submit reports to DOH
- Assist RRDS in reviewing the Service Plans upon request to ensure information is accurate and meets the health and welfare of the participant
- Provide training annually and ongoing to staff to ensure compliance
TBI Waiver Program -Regional Resource Development Specialist
Arise
Syracuse, NY
08.2017 - 09.2019
- It is the responsibility of the RRDS to assist DOH in ensuring that waiver participants in New York State, who are individuals with disabilities and seniors, can live as independently as possible in the community
- The RRDS works closely with DOH to provide data and input as needed regarding the administration of the TBI waiver in their region
- As an RRDS I have demonstrated expertise working with individuals with disabilities and seniors and extensive familiarity with the operation of 1915 waivers and community-based services
- Gather Information, resources and referrals
- Development of Community Resources, Manage Provider Enrollment Training, Interview and Preliminary Assessment of Potential Waiver Participants, Review of all Service Plans, Administer Notice of Decisions, Maintain Regional Budgets, Incident Reporting, Provide technical assistance to Providers as well as participants, family members and social workers
- Provide Technical assistance to QMS, Other RRDS, and Community Agencies and the State, Develop and submit reports to DOH
Residential Program Manager
AccessCNY
Syracuse, NY
03.2015 - 07.2017
- Manage the day-to-day operations of an IRA program component in a certified residential setting in the community services department
- Supervise a team of employees providing direct Habilitation Services
- Complete billing and ensure billing documents are met daily
- Ensure Residential plans and plans of protective oversight are completed, and staff are trained and follow plans accordingly
Community Integration Specialist
Arise
Syracuse, NY
11.2014 - 08.2017
- Maximize the development skills of a young individual to be an active participant in the community
- Provide one on one support and goal training to a person with a disability to enhance their ability to live as independently in the community as possible
Information Aide
District Attorney’s Office
Syracuse, NY
05.2013 - 03.2015
- Assisted District Attorney’s with daily tasks-formal letters, subpoenas, phone calls, interviews
- Contacted courts and attorney’s regarding court dates, victims, and case statuses
- Gained the knowledge of working in a professional setting
Internship
District Attorney’s Office
Syracuse, NY
01.2013 - 05.2013
- Gained knowledge in the Legal Field while interning in the Special Victims unit assisting District Attorney’s as well as Paralegals
Home Aide
Enable
Syracuse, NY
01.2012 - 05.2014
- I consider this job to be one of the most valuable experiences I have had
- I was privileged enough to work with an individual with developmental disabilities
- During this job I was able to better develop my skills in patience and teaching
Skills
- Team collaboration
- Employee supervision
- Problem-solving abilities
- Quality assurance controls
- Multitasking Abilities
- Analytical thinking
- Strategic planning
- Manage records
- Employee performance evaluations
- Relationship building
- Health information systems
- Organizational skills
- Patient advocacy
- Performance monitoring
- Adaptability and flexibility
- Professionalism
- Problem identification
- Resource monitoring
- Service utilization improvements
- CPR/AED
- Train employees
- Time management abilities
- Active listening
- Teamwork and collaboration
- Reliability
Timeline
Service Coordinator NHTD & TBI Waiver
A Reflection of You Counseling & Support Services, LLC.
05.2023 - 09.2024
Social and Structured Day Program Manager
A Reflection of You Counseling & Support Services, LLC.
04.2023 - Current
Lead Regional Resource Development Specialist NHTD Waiver Program
Arise
08.2022 - 04.2023
Quality Management Specialist, NHTD/TBI Waiver Programs
Arise
09.2019 - 08.2022
TBI Waiver Program -Regional Resource Development Specialist
Arise
08.2017 - 09.2019
Residential Program Manager
AccessCNY
03.2015 - 07.2017
Community Integration Specialist
Arise
11.2014 - 08.2017
Information Aide
District Attorney’s Office
05.2013 - 03.2015
Internship
District Attorney’s Office
01.2013 - 05.2013
Home Aide
Enable
01.2012 - 05.2014
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