Marqeesha Haynes
Camden,NJ
Summary
Results-driven Day Program Manager with extensive experience in human services, clinical support, residential care, and educational programming. Proven ability to lead large teams, support individuals with developmental and behavioral needs, and maintain high compliance standards. Adept at fostering collaborative environments and achieving program goals. Known for reliability and adaptability, excelling in team collaboration and result-oriented strategies.
Overview
14
14
years of professional experience
Work History
Day Program Manager
Elwyn NJ
2023.06 - Current
- Lead daily operations of a day program supporting individuals with developmental and behavioral needs
- Supervise and manage a growing team of direct support professionals, expanding oversight to 3x staff size
- Ensure compliance with state regulations, agency policies, and documentation standards
- Maintained 100% documentation compliance for over one year
- Provide leadership in behavior management and staff coaching
- Conduct staff training, performance evaluations, and disciplinary actions
- Collaborate with interdisciplinary teams to implement care plans
- Foster a structured and high-performing program environment
Care Manager
CGS Family Partnership
2022.09 - 2023.06
- Developed individualized care plans addressing client needs and goals.
- Collaborated with multidisciplinary teams to ensure comprehensive service delivery.
- Assessed client progress and adjusted care strategies accordingly.
- Facilitated training sessions for staff on best practices in client engagement.
- Established partnerships with community resources to support client services.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
Paraprofessional
Durand Academy
2017.10 - 2022.09
- Supported classroom instruction by assisting teachers with lesson preparation and student engagement.
- Implemented individualized education plans to address diverse learning needs of students.
- Monitored student behavior and provided guidance to promote a positive learning environment.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Clinical Associate
Bancroft NeuroHealth
2012.07 - 2020.01
- Provide direct care to individuals with autism, developmental disabilities, and behavioral disorders
- Support daily living, skill development, and community participation
- Assist individuals in improving functional and adaptive life skills
- Deliver person-centered care aligned with behavioral plans
- Support emotional regulation and behavioral stabilization
Substitute Residential Counselor
Oaks Integrated Care
2015.02 - 2016.01
- Provide care and supervision for male youth ages 11–14 with behavioral needs
- Maintain safe and structured residential environment
- Promote positive behavior and life skill development
- Provide supervision, mentoring, and crisis de-escalation
- Provide transportation to appointments and activities
Education
Bachelor of Arts (B.A.) - African Studies and Psychology
Rutgers University
New Brunswick, NJ01.2010
Skills
- Leadership & Program Management
- Behavioral Support & Crisis Intervention
- Residential & Clinical Care
- Educational Support
- Staff Training & Development
- Compliance & Documentation
- Individualized Care Planning
- Team Collaboration
- Problem-solving
- Critical thinking
- Adaptability and flexibility
Timeline
Day Program Manager
Elwyn NJ
2023.06 - Current
Care Manager
CGS Family Partnership
2022.09 - 2023.06
Paraprofessional
Durand Academy
2017.10 - 2022.09
Substitute Residential Counselor
Oaks Integrated Care
2015.02 - 2016.01
Clinical Associate
Bancroft NeuroHealth
2012.07 - 2020.01
Bachelor of Arts (B.A.) - African Studies and Psychology
Rutgers University