Chelsea Vratari
Madison,TN
Summary
Dynamic and dependable, with a proven track record at Belle Meade Animal Hospital, mastering both kennel maintenance and exceptional customer service. Leveraged interactive communication skills to enhance pet owner satisfaction and utilized problem-solving abilities to ensure animal safety. Cultivated loyal clientele through outstanding service and dedication to animal well-being.
Overview
7
7
years of professional experience
Work History
Kennel Worker
Belle Meade Animal Hospital
07.2020 - 12.2021
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Maintained open lines of communication with pet owners through regular updates on their pets'' well-being during boarding stays.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
Bartender
Harry’s Bar
12.2018 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained impeccably clean, attractive and well-stocked bar area.
Server/bartender
Sessions at the Presidio
08.2014 - 11.2018
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Skyline College
San Bruno, CASkills
- Patience and perseverance
- Sanitation
- Animal grooming
- Interactive communication skills
- Physically strong
- Canine behavior
- Feline behavior
- Behavior observation
- Care monitoring
- Animal bathing
- Kennel maintenance
- Problem-solving
- Customer service
- Honest and dependable
Timeline
Kennel Worker
Belle Meade Animal Hospital
07.2020 - 12.2021
Bartender
Harry’s Bar
12.2018 - 03.2020
Server/bartender
Sessions at the Presidio
08.2014 - 11.2018
Skyline College
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