Chelsea Ware

• Verified patients' identification for proper sample collection.
• Collected blood samples in accordance with laboratory protocols and regulations.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
• Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
• Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained current and accurate medical records for patients.
• Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
• Scheduled patient appointments to maximize healthcare provider availability.
• Reduced wait times for patients by accurately updating charts and promptly notifying physicians of changes in medical conditions or test results.
• Supported healthcare staff during emergencies by rapidly assembling patient information and facilitating communication.
• Enhanced patient satisfaction by providing empathetic support and clear communication during stressful situations.
• Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
• Processed lab paperwork and requests according to physicians' orders.

Maintained patient confidentiality in line with HIPAA regulations.

• Assisted patients with daily living activities, promoting independence and dignity.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Reduced patient stress levels through effective communication and active listening skills.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Documented patient information and care activities in electronic health record.

• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Maintained clean, safe, and well-organized patient environment.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
• Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
• Assisted disabled clients to support independence and well-being.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Completed regular check-ins and progress report for each client.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

• Stocked phlebotomy cart or carrier with appropriate supplies.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Organized daily work based on collection priority.
• Increased patient satisfaction by addressing concerns and answering questions related to the phlebotomy process.
• Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
• Demonstrated adaptability by providing phlebotomy services in various settings such as homes, clinics, and assisted living facilities.
• Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
• Promoted a safe working environment by consistently practicing proper infection control techniques and maintaining clean work areas.
• Contributed to team success by collaborating with healthcare professionals on special projects or assignments as needed.
• Centrifuged blood samples as outlined in clinical protocols.
• Packaged and shipped specimens to central lab daily.
• Used personal protective equipment correctly to protect coworkers and patients.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Assisted in training and onboarding new phlebotomists.
• Monitored supply levels and placed orders for laboratory supplies.
• Performed laboratory tests to assist physicians in diagnosis.
• Developed and implemented strategies to improve phlebotomy processes.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Assisted patients with daily living activities, promoting independence and dignity.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.
• Reduced patient stress levels through effective communication and active listening skills.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
• Provided emotional support for patients during challenging times, fostering a positive healing environment.
• Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
• Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.

• Maintained clean, safe, and well-organized patient environment.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Transported clients to medical and dental appointments to provide support.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Assisted disabled clients to support independence and well-being.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Participated in ongoing training opportunities to stay current on best practices in disability support services.
• Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
• Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
• Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
• Established strong relationships with local community resources to connect clients with additional supports as needed.
• Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
• Monitored progress and documented patient health status changes to keep care team updated.
• Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
• Liaised with healthcare professionals to coordinate care, ensuring comprehensive support for clients.

• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
• Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
• Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
• Cleaned elevators, glass, and planters in public areas.
• Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Verified cleanliness and organization of storage areas and carts.
• Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
• Operated electronic backpack vacuums and floor sweepers.
• Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
• Practiced established infection control methods to reduce risks to patients, families, and medical staff.
• Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
• Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
• Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
• Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.

• Maintained clean, safe, and well-organized patient environment.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
• Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Transported clients to medical and dental appointments to provide support.
• Assisted disabled clients to support independence and well-being.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
• Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
• Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.