Chelsea Washington
Customer Service Representaive
Houston,TX
Summary
Dedicated Professional worker willing to take on any task to help the team. Able to learn new process quickly and adapted quickly to customer and company need's . Hardworking focused and diligent with good people and problem solving abilities . Enthusiastic individual experienced in resolving conflicts and issues with exceptional skills and poise. Pursing a position where hard work and dedication will be highly valued
Overview
4
4
years of professional experience
Work History
Senior Customer Service Specialist Remote
T-Mobile
10.2019 - Current
- Entered customer data into [Software] system and communicated service concerns with [Type] department.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Coached new team members on service techniques and provided scoring through quality assurance program.
Cuatomer Service Associate
T-Moblie
09.2018 - 01.2019
- Unloaded, loaded and stocked merchandise.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Helped generate sales and identified leads.
- Answered approximately [Number] calls and emails per day to resolve questions and problems.
Education
High School Diploma -
Klein Forest High School
Houston, TX01.2013
Skills
- Stockroom Organization
- Processing Funding
- Account and Territory Management
- Flight Safety
- Inbound and Outbound Calling
- Customer Complaint Management
- Call Volume Analysis
- Professional Telephone Demeanor
- Team Building
- Client assessment Calls
- Complint resoultion
Timeline
Senior Customer Service Specialist Remote
T-Mobile
10.2019 - Current
Cuatomer Service Associate
T-Moblie
09.2018 - 01.2019
High School Diploma -
Klein Forest High School
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