Chelsea Washington
Fresno,TX
Summary
Professional Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
11
11
years of professional experience
Work History
Temporary Healthcare Auditor
Continuum Global Solutions
08.2024 - 10.2024
- Followed established auditing processes to meet internal and regulatory requirements.
- Interviewed providers to gather data needed to conduct audits.
- Executed audit phases and entered data into software for analysis.
- Increased efficiency and team productivity by promoting operational best practices.
Order Entry Agent
Connexus Resource Group
09.2022 - 03.2024
- Assisted customers with product and service selections.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
Receptionist
Faith Kidz Academy
07.2013 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected payments, processed transactions and updated relevant records.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
High School Diploma -
Hightower High School
Missouri City, TX05.2013
Skills
- Inbound and Outbound Calling
- Data Entry
- Scheduling
- Complaint resolution
- Microsoft Office Suite
- Call Center Operations
- Call handling
- Goal orientation
- Script adherence
- Written and oral communication
- Customer Satisfaction
- Cloud applications
Timeline
Temporary Healthcare Auditor
Continuum Global Solutions
08.2024 - 10.2024
Order Entry Agent
Connexus Resource Group
09.2022 - 03.2024
Receptionist
Faith Kidz Academy
07.2013 - 08.2022
High School Diploma -
Hightower High School
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