Upbeat, customer-focused Customer Sales Associate with over 6 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Hi, I’m
Chelsea West
Crandall,TX
Summary
Overview
10
years of professional experience
1
Certification
Work History
Eden Hill Winery/Checkered Past Winery
Wine Sales Representative
2023.01 - Current (1 year & 8 months)
Job overview
- Engaged in friendly conversation with customer to better uncover individual needs and maximize potential sales.
- Conducted regular tastings and wine education sessions for clients to ensure they are knowledgeable about the products being sold.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed display maintenance, inventory counts, and housekeeping to keep sales areas well-stocked, organized and current.
- Created detailed reports on customer feedback and preferences in order to identify areas of improvement.
- Complied with all guidelines and standards set by TABC.
Waxing the City
WAXING EXPERT/ESTHETICIAN
2019.05 - 2019.12 (7 months)
Job overview
- Provided excellent waxing and tinting services to all clients
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained clean and sanitary workspace.
Spa Habitat
Spa Coordinator
2018.04 - 2019.05 (1 year & 1 month)
Job overview
- Scheduled clients and maintained client records
- Guided clients regarding skin care, body care, and makeup products
- Assisted with opening and closing, including cash handling
- Vital part of a team that saw new store client growth of 200% over six months.
West Elm
Sales Associate
2017.01 - 2017.10 (9 months)
Job overview
- Engaged with customers to build rapport and loyalty.
- Hosted an event celebrating local makers that generated $8000 in revenue
- Achieved an average of 140% of sales goals.
- Used in-store system to locate inventory and place special orders for customers.
- Developed excellent relationships with customers and local vendors.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Picked and prepared orders for shipping and will call.
State Farm Insurance Co.
Customer Service Representative
2015.04 - 2016.10 (1 year & 6 months)
Job overview
- Assisted 30 - 60 customers daily in transferring insurance policies
- Provided remarkable customer service with quality scores averaging 98%
- Recognized by customers and management for superior customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized multiple computer systems to process complex customer requests.
Dallas Flat Glass
Customer Service Representative
2014.04 - 2015.04 (1 year)
Job overview
- Assisted customers with any problems that would arise while maintaining efficiency and a positive attitude
- Took daily interest in learning new aspects of the glass industry, including departments I was not directly involved with
- Trained new team members on an ongoing basis.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Education
Richland College, Dallas, TX
Associate of Science
University Overview
Aveda Institute Dallas Dallas
Esthetician Certification
11.2018
University Overview
Skills
- Product and Service Sales
- CRM Software
- Microsoft Office Suite
- Retail Merchandising
- Cash Handling
- Team Leadership
- Inventory Management
- Intuit QuickBooks
- Creative Thinking
- Strong Communication and Interpersonal Skills
- Sales Consultation
- Complex Problem-Solving
- Customer Needs Assessment
Certification
- Esthetician License, Texas, 2018-2022
- TABC Certification, Texas, 04/01/23 - current
Contact - Profile
Contact - Profile
214.766.7582, chelseaandthecorgis@gmail.com, 1603 Daunton Drive, Crandall, Texas, 75114
Timeline
Wine Sales Representative
Eden Hill Winery/Checkered Past Winery
2023.01 - Current (1 year & 8 months)
WAXING EXPERT/ESTHETICIAN
Waxing the City
2019.05 - 2019.12 (7 months)
Spa Coordinator
Spa Habitat
2018.04 - 2019.05 (1 year & 1 month)
Sales Associate
West Elm
2017.01 - 2017.10 (9 months)
Customer Service Representative
State Farm Insurance Co.
2015.04 - 2016.10 (1 year & 6 months)
Customer Service Representative
Dallas Flat Glass
2014.04 - 2015.04 (1 year)
Richland College, Dallas, TX
Associate of Science
Aveda Institute Dallas
Esthetician Certification
- Esthetician License, Texas, 2018-2022
- TABC Certification, Texas, 04/01/23 - current
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