Chelsea West
Instinct Salon
Woodhaven,Michigan
10
years of professional experience
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Work History
Cosmetologist
5 Years 1 Month- Provided personalized consultations to assess client needs and preferences.
- Maintained knowledge of current beauty trends and product recommendations for clients.
- Ensured cleanliness and organization of workstations, adhering to salon protocols.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Collaborated with team members to create a positive salon environment focused on customer satisfaction.
- Executed hair coloring, cutting, and styling services with precision and attention to detail.
Sales Associate
1 Year- Assisted customers with product selection and provided expert advice on beauty supplies.
- Maintained organized displays and ensured stock levels met customer demand.
- Processed transactions accurately using point-of-sale software to enhance efficiency.
- Contributed to team sales goals by promoting new products and seasonal promotions.
- Trained new associates on product knowledge and store procedures to ensure consistency in service.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Member Benefit Coordinator
1 Year 6 Months- Coordinated benefits enrollment processes for new hires, ensuring compliance with company policies and regulations.
- Assisted employees in understanding benefits options, addressing inquiries, and resolving issues efficiently.
- Managed employee communications regarding benefit changes, updates, and deadlines to enhance awareness and participation.
- Collaborated with HR team to streamline benefits administration processes, improving overall efficiency and accuracy.
- Mentored junior team members on best practices in benefits coordination and effective communication strategies.
Administrative Assistant
2 Years- Managed scheduling and appointment bookings for clients, ensuring optimal use of studio resources.
- Assisted in maintaining fitness equipment and studio cleanliness, promoting a safe environment for members.
- Coordinated communication between staff and clients, enhancing customer service experience.
- Supported marketing efforts by organizing promotional materials and managing social media updates.
- Processed client memberships and payments efficiently, ensuring accurate record-keeping.
- Developed office procedures that improved workflow efficiency within the administrative team.
- Trained new administrative staff on operational protocols and software systems utilized at the studio.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Certificate of Cosmetology
Associates - Business Administration And Management
Skills
Social skills
Friendly communication
Active listening
Licensed cosmetologist
Timeline
Cosmetologist
Instinct Salon
09.2021 - CurrentRead More
Sales Associate
Sally Beauty Supply
09.2020 - 09.2021Read More
Member Benefit Coordinator
Meridian Health Plan
03.2019 - 09.2020Read More
Administrative Assistant
Red Effect Infrared Fitness
02.2017 - 02.2019Read More
David Presley School of Cosmetology
Certificate of Cosmetology
Read More
Baker College
Associates from Business Administration And Management
Read More