Hi, I’m
Chelsea Williams
Technical Support
Redding,CA
Summary
I currently have 15 years of working experience that is combined with a multitude of skill sets. After working in different states and with different companies ranging from career paths in Customer service, sales, and computer sales/technician, to cash handling at fast food places. I am also currently studying for n IT certificate as well as pursing an cybersecurity bachelors after the certificate is complete. With the current diverse background, candid personality, and communication skills, the sense is to strive be a good candidate for an IT position. Also I am equipped and willing to start from the bottom of the technical world and work my way up, which is now a dedicated path for myself.
Overview
14
years of professional experience
Work History
Walmart Distribution
07.2021 - 05.2022
Job overview
- Heavy lifting 75pounds +
- Operate machine/PE license
- Stack pallets
- Print labels
- Distribute pallets for shipping
- Resource Manufacturing- Tupelo Ms Tecumseh Products
Line
02.2021 - 06.2021
Job overview
- Motor Check
- Tightening bolts
- Assembly
BancorpSouth Bank
Online Banking Representative
02.2020 - 12.2020
Job overview
- Verify customer information
- Communicate account balances to customers
- Produce transaction reports for customers
- Work with online banking access
- Unlock online banking accounts
- Reset passwords
- Troubleshoot apps and computers
- Created help desk tickets, troubleshot and resolved desktop issues.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded banking app technical support needs.
Mcdonalds
Cashier
11.2018 - 01.2019
Job overview
- Cash handling,
- Processing orders,
- Credit and debit transactions,
- Customer service,
- Cleaning,
- Training others with the knowledge of the job
True Blue, People Ready
Agent
05.2018 - 10.2018
Job overview
- Adapt to change
- Customer Service
Apple, Corporation
Mac Expert
06.2017 - 06.2018
Job overview
- Provide excellent customer service
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise an explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and security practices.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Built relationships with customers and community to establish long-term business growth.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Linked computers to network and peripheral equipment.
- Submitted service tickets for equipment maintenance requests.
- Conducted in-depth product and issue resolution research to address customer concerns.
True Blue
Leasing Consultant
03.2016 - 04.2017
Job overview
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers’ problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Explain rental property to consumers.
Beauty World Beauty Supply
Sales Associate
03.2012 - 12.2015
Job overview
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise an explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and security practices
- Prepare merchandise for purchase
- Watch for and recognize security risks and thefts, and know hot to prevent or handle these situations
- Inventory stock and requisition new stock
- Clean shelves, counters, and tables.
Aegis
Telecommunication
02.2011 - 02.2012
Job overview
- Greet customers and ascertain what each customer wants or needs
- Inputting consumer information for prescription drug plans
- Signing consumers up for available prescriptions drug plans
Bush’s Chicken
Customer service/Server
04.2008 - 07.2010
Job overview
- Greet customers and ascertain what each customer wants or needs
- Compute sales prices, total purchases and receive and process cash or credit payment
- Prepare orders
- Maintain knowledge of current sales and promotions, policies regarding payment and security practices
- Provide excellent customer service.
Education
Southern New Hampshire University
Bachelor of Science from Cybersecurity
Killeen High School
High School Diploma
2011
Skills
- Customer Service
- Apple product knowledge
- Sales
- Leadership
- Website Navigation
- Billing Procedures
- Customer Inquiries
- Printers and Peripherals
- Application Installation
- Hardware and Software Configuration
- Microsoft Windows and Office
- User Experience
Timeline
Walmart Distribution
07.2021 - 05.2022
Line
02.2021 - 06.2021
Online Banking Representative
BancorpSouth Bank
02.2020 - 12.2020
Cashier
Mcdonalds
11.2018 - 01.2019
Agent
True Blue, People Ready
05.2018 - 10.2018
Mac Expert
Apple, Corporation
06.2017 - 06.2018
Leasing Consultant
True Blue
03.2016 - 04.2017
Sales Associate
Beauty World Beauty Supply
03.2012 - 12.2015
Telecommunication
Aegis
02.2011 - 02.2012
Customer service/Server
Bush’s Chicken
04.2008 - 07.2010
Southern New Hampshire University
Bachelor of Science from Cybersecurity
Killeen High School
High School Diploma
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