Chelsea Williams
Cotati,CA
Summary
Veterinary Client Service Representative and Front Office Supervisor with a decade of experience in specialty and general practice hospitals. Expertise in managing front desk operations, coordinating client communication, and enhancing hospital workflows. Recognized for delivering exceptional client experiences and supporting team efficiency in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Client Service Representative
Animal Hospital of Cotati & Rohnert Park
Cotati, USA
03.2026 - Current
- Managed front desk operations to ensure smooth check-in/check-out, scheduling, phone handling, and effective client communication
- Assisted clients with appointments, medical records, billing, and payment processing to enhance service delivery
- Coordinate communication between clients, doctors, and veterinary staff
- Handle multi-line phone systems, emails, and daily administrative tasks
- Supported hospital workflow in fast-paced environment while providing compassionate customer service
- Maintain accurate patient records and assist with general receptionist responsibilities
Client Service Representative
Golden Gate Veterinary Specialists
San Rafael, USA
08.2023 - 03.2026
- Managed client communication via phone, email, and in person, effectively resolving concerns to enhance client satisfaction
- Coordinated scheduling across departments and specialists to optimize patient care
- Processed insurance claims, billing, payments, and medical records updates
- Assisted with software implementation, providing staff support and organizing workflows for improved service delivery
- Supported daily front desk and client service operations in a specialty veterinary hospital
Front Office Supervisor
TruVet Specialty and Emergency
Petaluma, USA
11.2020 - 01.2023
- Supervised front office staff and coordinated daily scheduling
- Managed client communication, referrals, and provider scheduling
- Facilitated staff training and implemented administrative process improvements
- Launched hospital front office operations and established workflow procedures
Client Service Representative & Service Coordinator
VCA Animal Care Center
Rohnert Park, USA
08.2014 - 11.2020
- Coordinated specialty appointments and procedures to optimize client scheduling and service delivery
- Managed billing, statements, and client communication, enhancing client understanding and satisfaction
- Delivered front desk support and client service in high-volume veterinary hospital, ensuring smooth operations
- Assisted with training and mentoring front office staff
Education
High School Diploma -
Petaluma High School
Skills
- Customer Relationship Management
- Client Service & Communication
- Customer Interaction
- Appointment Management
- Billing Coordination
- Customer Database Management
- Multitasking & Organization
- Team Collaboration
- Administrative Support
Timeline
Client Service Representative
Animal Hospital of Cotati & Rohnert Park
03.2026 - Current
Client Service Representative
Golden Gate Veterinary Specialists
08.2023 - 03.2026
Front Office Supervisor
TruVet Specialty and Emergency
11.2020 - 01.2023
Client Service Representative & Service Coordinator
VCA Animal Care Center
08.2014 - 11.2020
High School Diploma -
Petaluma High School