Chelsea Williams
SUMMERVILLE,SC
Summary
Reliable and organized professional with experience in customer service, team supervision, administrative support, and fast-paced work environments. Experienced in helping team members, keeping accurate records, handling daily tasks, and communicating with people from different backgrounds. Known for being dependable, easy to work with, and willing to learn. Able to stay organized, solve problems, and help keep daily operations running smoothly.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
LINE SUPERVISOR
Goodwill Industries
Goose Creek, SC
2026 - Current
- Supervise assigned employees and provide daily guidance and support to help maintain an organized and productive work environment.
- Plan work assignments and coordinate daily responsibilities based on operational needs.
- Communicate clearly with employees, management, and military personnel in a professional work environment.
- Monitor work areas and employee performance to ensure established procedures, safety requirements, and workplace standards are followed.
- Provide hands-on training, direction, and support to employees while encouraging teamwork and accountability.
- Help resolve day-to-day concerns and communicate important updates to management.
ASSOCIATE/ Desk Clerk
Walmart Distribution Center
Ridgeville, SC
2023 - 2025
- Performed data entry and maintained accurate information within internal systems.
- Reviewed documentation for accuracy and completeness.
- Communicated professionally with team members and departments to support daily operations.
- Assisted with training employees on established procedures and workflow expectations.
- Managed multiple responsibilities in a fast-paced environment while following safety and compliance requirements.
COMMERCIAL DRIVER
OTM Trucking
Charleston, SC
2022 - 2023
- Managed time-sensitive schedules and communicated status updates professionally.
- Maintained accurate daily logs, records, and required documentation.
- Followed federal, company, and safety regulations while working independently.
- Adapted routes and priorities in response to changing conditions and deadlines.
- Communicated regularly with supervisors and customers to support successful operations.
CUSTOMER SERVICE / COLLECTIONS REPRESENTATIVE
IQor
North Charleston, SC
2020 - 2021
- Handled inbound and outbound customer communications in a high-volume call center environment.
- Researched customer accounts and resolved service and account-related concerns.
- Documented customer interactions and account information accurately in internal systems.
- Processed payments and discussed balances and payment arrangements with customers.
- Maintained confidentiality while following company policies and procedures.
- Trained and supported new team members while meeting customer service and performance expectations.
YARD AUDITOR / CAR INSPECTION SPECIALIST
Volvo Car USA
Ridgeville, SC
2019 - 2020
- Conducted audits and inspections to verify accuracy, quality, and compliance with established procedures.
- Collected and reviewed operational information and maintained organized records of findings.
- Used spreadsheets and internal databases to track data and support reporting needs.
- Identified discrepancies and communicated findings requiring corrective action.
- Assisted with employee training on inspection and testing procedures.
- Worked independently while maintaining attention to detail and meeting daily requirements.
CUSTOMER SERVICE REPRESENTATIVE
ABM Parking Services
Charleston, SC
2017 - 2019
- Assisted customers by telephone and in person with questions, complaints, and service concerns.
- Researched customer issues and provided appropriate information and solutions.
- Maintained detailed records of customer interactions, complaints, transactions, and actions taken.
- Resolved routine concerns and referred complex matters to the appropriate department.
- Communicated professionally while working in a fast-paced customer-facing environment.
Education
Associate of Science - Medical Billing And Coding
ULTIMATE MEDICAL ACADEMY
Clearwater01-2018
Medical Administrative Assistant Training - Medical Administrative Assistant Training
Patch Career Institute
Charleston, SC01-2026
Commercial Driver License - Class A Commercial Driver License (CDL-A)
Trident Technical College
Charleston, SC01-2022
Cosmetology Certificate - Cosmetology
Charleston Cosmetology Institute
North Charleston, SC01-2014
Skills
- Administrative Support
- Customer Service
- Team Supervision
- Employee Support
- Data Entry
- Recordkeeping & Documentation
- Microsoft Office
- Written & Verbal Communication
- Scheduling & Coordination
- Problem-Solving
- Time Management
- Training & Team Support
Certification
CPR & First Aid Training — 2026
Timeline
LINE SUPERVISOR
Goodwill Industries
2026 - Current
ASSOCIATE/ Desk Clerk
Walmart Distribution Center
2023 - 2025
COMMERCIAL DRIVER
OTM Trucking
2022 - 2023
CUSTOMER SERVICE / COLLECTIONS REPRESENTATIVE
IQor
2020 - 2021
YARD AUDITOR / CAR INSPECTION SPECIALIST
Volvo Car USA
2019 - 2020
CUSTOMER SERVICE REPRESENTATIVE
ABM Parking Services
2017 - 2019
Medical Administrative Assistant Training - Medical Administrative Assistant Training
Patch Career Institute
Associate of Science - Medical Billing And Coding
ULTIMATE MEDICAL ACADEMY
Commercial Driver License - Class A Commercial Driver License (CDL-A)
Trident Technical College
Cosmetology Certificate - Cosmetology
Charleston Cosmetology Institute