Chelsea Wood
Sautee,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Office Coordinator
Mountain Lakes Medical Center
07.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Acted as first point of contact and set appointments for prospective clients.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Customer Service Representative
Kinetic By Windstream
10.2021 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Resolved concerns with products or services to help with retention and drive sales.
- Contacted potential customers to capitalize on sales opportunities.
- Emphasized product specifications to meet customer needs.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
Front Desk Receptionist
Heidi Motel
07.2020 - 10.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Trained new team members on company procedures, customer service and issue resolution.
Patient Care Technician
Northeast Georgia Medical Center
02.2018 - 08.2019
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Education
High School Diploma -
Habersham Central Highschool
Mtn Airy, GA05.2016
Skills
- Patient Care and Monitoring
- Taking Vital Signs
- Active Listening
- Customer Service
- Critical Thinking
- Quick Learning
- Observant
Timeline
Office Coordinator
Mountain Lakes Medical Center
07.2023 - Current
Customer Service Representative
Kinetic By Windstream
10.2021 - 06.2023
Front Desk Receptionist
Heidi Motel
07.2020 - 10.2020
Patient Care Technician
Northeast Georgia Medical Center
02.2018 - 08.2019
High School Diploma -
Habersham Central Highschool
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