CHELSEA YOUNG
Plymouth,MI
Summary
Strategy and Operations Senior Manager with over 7 years of experience driving transformational change in established industries, reporting directly to the Chief Revenue Officer of vehicle software services organization. Proven success in supporting businesses with a growth trajectory exceeding 40% CAGR, showcasing a strong ability to identify and leverage strategic opportunities. Expertise in developing and executing actionable insights that enhance decision-making processes and foster impactful results.
Overview
7
7
years of professional experience
Work History
Sr Manager, Strategy & Operations, Connected Vehicle Software Services
FORD MOTOR COMPANY
01.2024 - Current
- Led cross-functional teams of 20+ people to develop the connected services customer lifecycle KPIs and revenue impact to support investment prioritization, opportunity actions, and performance reporting
- Spearheaded complexity-reduction workstream to simplify GTM for services, reporting strategic vision directly executive leadership and leading to approval for implementation
- Created methodology and execution process to report key insights to quantify hiring, product, back-end tech, and sales efficacy to demonstrate ROI to senior leadership
- Successfully implemented new operating cadence with 5+ cross-functional teams to enhance communication and efficiency, reducing meeting time by 80%
Finance Manager, Ford Pro Software Services
FORD MOTOR COMPANY
01.2022 - 01.2024
- Stood up and managed the complex Ford Pro Intelligence Software business for full P&L responsibility to ensure accurate financial and metrics reporting under new segmentation
- Led development of key performance indicators such as sales pipeline & performance; partnered with analytics team to operationalize Pro Command Center dashboard
- Supported key GTM initiatives including product bundling, competitive insights, product roadmap implications, compensation strategy, and dealer incentives, successfully receiving approval for 3+ proposals
Catalyst Co-Director and Communications Lead
FORD MOTOR COMPANY
01.2021 - 01.2024
- Dedicated volunteer time to the Catalyst Innovation Program, an internal program focused on empowering all employees to be innovators, growing projects from 20 to 80+ per year
- Responsible for a team of 35 volunteers to successfully execute the Catalyst program on an annual basis
Senior Financial Analyst / Financial Analyst, Multiple Positions
FORD MOTOR COMPANY
01.2018 - 01.2022
- Implemented Alteryx workflows at Chicago Assembly Plant to effectively reduce workload by 60% and increase turnaround time in multiple workstreams
- Tracked areas of opportunity and trade-offs for usage of surrogate parts to save the electric F-150 program more than $13 million
Education
Bachelor of Business Administration -
University of Michigan, Stephen M. Ross School of Business
Ann Arbor, MIMaster of Business Administration -
Northwestern University, Kellogg School of Management
Evanston, IL12.2021
Skills
- Financial Modeling and ROI analysis
- Omnichannel Customer Journey Optimization
- Strategic & Budget Planning
- Competitive Intelligence Analysis
- Organizational development
- Data-driven decision making
- Power BI, Tableau, Qliksense, Looker
Timeline
Sr Manager, Strategy & Operations, Connected Vehicle Software Services
FORD MOTOR COMPANY
01.2024 - Current
Finance Manager, Ford Pro Software Services
FORD MOTOR COMPANY
01.2022 - 01.2024
Catalyst Co-Director and Communications Lead
FORD MOTOR COMPANY
01.2021 - 01.2024
Senior Financial Analyst / Financial Analyst, Multiple Positions
FORD MOTOR COMPANY
01.2018 - 01.2022
Bachelor of Business Administration -
University of Michigan, Stephen M. Ross School of Business
Master of Business Administration -
Northwestern University, Kellogg School of Management
ADDITIONAL
University of Michigan Recruiting Team, Asian American Recruiting Team, Ford CFP Mentor Committee, Ford Talent Development Pillar
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