Chelsea E. Straub
Carneys Point
Summary
Results-driven Account Manager and Inside Sales Professional with a proven record of building strong client relationships and delivering outstanding customer experiences. Skilled in active listening, consultative selling, and strategic account management to drive customer satisfaction and revenue growth. Adept at managing high-volume client interactions while maintaining professionalism, accuracy, and attention to detail. Proficient in CRM systems, data tracking, and communication tools to optimize sales performance and client engagement.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Wedgewood Pharmacy
05.2022 - Current
- Educates current and prospective clients about products and services
- Documents orders and activities on customers accounts
- Maintain and update the account/lead database
- Build relationships to gain customer trust and loyalty
- Manages emails and voice messages
Senior Support Manager
Wedgewood Pharmacy
02.2020 - 05.2022
- Act as a primary pool of resources for departmental projects.
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Customer Service Specialist
Wedgewood Pharmacy
07.2019 - 02.2020
- Build loyalty through focus on customer service
- Managed high-volume inbound calls
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed prescription orders
Education
Associate Of Applied Science - Psychology
Salem Community College
Penns Grove, NJ05-2014
Skills
- Pharmacy Technician License
- Salesforce
- Tableau Software
- Sigma Computing
- Proficient in Microsoft Applications
- Gong
- Chilipiper
- SPS Commerce
Timeline
Inside Sales Representative
Wedgewood Pharmacy
05.2022 - Current
Senior Support Manager
Wedgewood Pharmacy
02.2020 - 05.2022
Customer Service Specialist
Wedgewood Pharmacy
07.2019 - 02.2020
Associate Of Applied Science - Psychology
Salem Community College