Chelsea Rae Oldenburg
Seattle,WA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
Sales and Account Management
Standard Process
09.2021 - Current
- Improved customer satisfaction by implementing strategic account plans and tailored solutions. Managed approximately 30 incoming requests, calls emails and in person meetings with top 80 accounts daily
- Developed long-lasting professional relationships with clients, generating repeat business and referrals.
- Organized client events and presentations to showcase product offerings, enhancing brand awareness and fostering loyalty among customers.
- Provided expert guidance on company products and services, positioning clients for optimal results.
Organizational Development and Administration
Union Cultural Center
01.2013 - 01.2024
- A non-profit dedicated to the promotion and preservation of afro-latino cultural arts, community development and social justice
- Designed customized learning programs tailored to individual needs, fostering overall professional development within the organization. Faciliatated quarterly tranings for upwasrds of 10 staff
- Conducted regular skill gap assessments, identifying areas for improvement and creating targeted action plans. Facilitated or attended monthly meetings and bi weekly planning sessions to host quarterly events
- Managed employee relations issues with professionalism and empathy, fostering a positive work environment for all staff members.
Account Management and Sales
Farmigo,
09.2015 - 07.2016
- Farmigo is a mission driven startup using technology and community organizing to create a more sustainable food system through an online farmer’s market
- Improved customer satisfaction by implementing strategic account plans and tailored solutions.
- Expanded the client portfolio with proactive prospecting and targeted outreach.
- Delivered consistent revenue growth by managing multiple accounts and identifying upselling opportunities.
Youth Program Staff
Garden Raised Bounty, Olympia
06.2014 - 09.2015
- GRuB is a urban farm based non profit educating and building community around organic agriculture
- Enhanced youth engagement by implementing creative and interactive activities in program sessions.
- Improved program outcomes by consistently updating and modifying curriculum to align with current trends and needs.
- Provided one-on-one mentoring for at-risk youth, promoting personal growth and academic achievement.
Education
Licensed Massage Therapist -
East West College of the Healing Arts
03.2019
Bachelor of Science - Geological And Earth Sciences
The Evergreen State College
Washington06.2013
Skills
- Data-Driven Decision-Making
- CRM Proficiency
- Performance Tracking
- Customer Care
- Creative and Solution Oriented
- Team building, relationship development
Training
- Adult, Child and Infant CPR First Aid and Basic Life Support- Red Cross
- Artful Facilitation Grounded in Racial Equity- Resolutions Northwest Portland 2019
- Undoing Institutionalized Racism- People’s Institute Seattle 2015
- Permaculture Design and Application- Kilombo Tenonde Bahia Brazil
- Permaculture Design and Application- Siskyou Permaculture
Timeline
Sales and Account Management
Standard Process
09.2021 - Current
Account Management and Sales
Farmigo,
09.2015 - 07.2016
Youth Program Staff
Garden Raised Bounty, Olympia
06.2014 - 09.2015
Organizational Development and Administration
Union Cultural Center
01.2013 - 01.2024
Licensed Massage Therapist -
East West College of the Healing Arts
Bachelor of Science - Geological And Earth Sciences
The Evergreen State College
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