Chelsea Roza Hesz
Montreal,QC
Summary
Dedicated Client Relationship Specialist, with 10+ years of customer service experience, willing to take on added responsibilities to excel and meet team goals. Able to successfully manage multiple priorities due to great organizational skills. Excellent at assessing client needs and providing practical solutions to maintain strong partnerships.
Overview
4
4
years of professional experience
Work History
Client Relationship Specialist
Adp- Automated Data Processing
10.2021 - Current
- Initial touch point through phone and email for ADP partners (Accountants, and Bank representatives)
- Document communication and solutions provided to partners into internal database.
- Deliver exceptional service to each partner by leveraging extensive knowledge related to payroll and non-payroll inquiries to create welcoming, positive experiences and consistently following up when necessary.
- Resolve issues by identifying root causes and developing catered solutions within given time frame
- Coordinate with team members to fix concerns and improve service delivery
- Collaborate and liaise with internal teams to address ongoing service requests, to accomplish shared objectives and outcomes for partner satisfaction
- Participated and shadowed manager in prospective new hire interviews, and various internal meetings to improve partnership-building prowess.
- Completed Payroll Fundamentals 2 and Introduction to accounting at Cegep a distance
Client Service Representative
Adp- Automated Data Processing
09.2019 - 10.2021
- First point of contact for Small/Medium business owners and payroll administrators
- Responded and noted details from up to 30+ incoming calls daily
- Ensured a positive client experience by using active listening, and probing skills to identify needs and propose appropriate solutions for payroll, software, and service feature related issues
- Assisted with three different payroll platforms and programming tools
- Proactively followed-up with clients by phone or email, on requests that could not be resolved immediately
- Completed Payroll Compliance Legislation and Payroll Fundamentals 1 through the NPI for PCP certification
Education
High School Diploma -
High School of Montreal
Montreal, QC05.2019
Skills
- Creative problem solver
- Service standard compliance
- Payroll support
- Critical thinker
- Time management
- Detail oriented
- Team player
- Innovative
- Strong written and oral communication (English & French)
Timeline
Client Relationship Specialist
Adp- Automated Data Processing
10.2021 - Current
Client Service Representative
Adp- Automated Data Processing
09.2019 - 10.2021
High School Diploma -
High School of Montreal
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