Chelsea Sirdar-Bedessee
East Elmhurst,NY
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Group Practice Manager
Lifestance Health
New York, NY
07.2024 - Current
- Led operational strategies to enhance patient care and streamline administrative processes.
- Implemented staff training programs to improve team performance and service delivery.
- Managed scheduling systems to optimize clinician availability and patient access.
- Developed workflow improvements that increased efficiency in practice operations.
- Streamlined record-keeping systems to maintain accurate documentation of patient encounters while adhering to privacy regulations such as HIPAA compliance measures.
- Boosted revenue growth with effective marketing strategies targeting local communities and promoting the practice''s services.
- Evaluated key performance metrics regularly to identify areas requiring improvement and implementing appropriate changes.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Supervised team of 6-10 office personnel.
Hospitality Operations Lead
Sprain Brook Manor
Yonkers, NY
08.2021 - 05.2024
- Led team training sessions to improve staff performance and adherence to safety protocols.
- Mentored junior staff, fostering a collaborative environment focused on professional growth and accountability.
- Oversaw compliance with regulatory standards, ensuring operational integrity and risk management measures were upheld.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Streamlined daily operations to enhance workflow efficiency across departments.
Escalated Complaints Specialist
Caribbean Food Specialists
Brooklyn, NY
03.2018 - 06.2021
- Resolved escalated customer complaints through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to streamline complaint resolution processes and enhance customer satisfaction.
- Analyzed complaint trends to identify root causes and recommend process improvements for future prevention.
- Provided training and support to junior team members on best practices for handling escalated issues.
- Managed high-stress situations calmly and professionally, reassuring customers that their concerns were being addressed promptly and effectively.
- Participated in quality assurance audits, reviewing complaint files for compliance with company policies and regulatory requirements.
Education
Associate of Business Administration -
LaGuardia Community College
Long Island City, NYHigh School Diploma -
Roosevelt Highschool
Yonkers, NY06-2016
Skills
- HIPAA compliance
- Patient confidentiality
- Operations management
- Training and education
- Patient relations
- Staff development
- Policy and procedure development
- New hire training
- Policy implementation
- Practice management
- Performance metrics
- Teamwork and collaboration
- Payroll administration
- Resource utilization
- Client consulting
- Staff management
- Employee motivation
Timeline
Group Practice Manager
Lifestance Health
07.2024 - Current
Hospitality Operations Lead
Sprain Brook Manor
08.2021 - 05.2024
Escalated Complaints Specialist
Caribbean Food Specialists
03.2018 - 06.2021
Associate of Business Administration -
LaGuardia Community College
High School Diploma -
Roosevelt Highschool