Chelsei Copeland
Hendersonville,TN
Summary
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
8
8
years of professional experience
Work History
Certified Nursing Assistant
Nashville Center for Rehabilitation & Healing
02.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Certified Nursing Assistant
Triumph Staffing
02.2020 - 01.2024
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Outbound Call Center Agent
Lincare
03.2018 - 02.2020
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
- Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
- Contributed to a positive work environment through active participation in team meetings, brainstorming sessions, and motivational activities.
- Met established attendance expectations and team revenue goals to achieve company objectives.
Sales Associate
Legends Gifts
02.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
HS Diploma
East Nashville Magnet High School
Nashville, TN05-2015
Skills
- HIPAA compliance
- Compassionate caregiver
- Goal oriented
- Outbound sales
- Salesforce
- Persuasion techniques
- Customer acquisition strategies
- Teamwork and collaboration
- Time management
- Reliable and punctual
- Exceptional customer service
- Reliable team player
Timeline
Certified Nursing Assistant
Nashville Center for Rehabilitation & Healing
02.2024 - Current
Certified Nursing Assistant
Triumph Staffing
02.2020 - 01.2024
Outbound Call Center Agent
Lincare
03.2018 - 02.2020
Sales Associate
Legends Gifts
02.2017 - 01.2018
HS Diploma
East Nashville Magnet High School
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