Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CHELSEI DAVIS

CHELSEI DAVIS

Starkville,MS

Summary

Dedicated customer service representative with ample background in an array of customer service . Reliable and enthusiastic worker with volunteer experience serving others and promoting a healthy lifestyle. Performs well in task driven high-demands settings with minimal supervision to analyze data and check for error or inaccuracies. Looking for a new role where hard work and dedication will be highly valued.

Overview

8
8
years of professional experience

Work History

Cafeteria Worker

Starkville School District
Starkville, MS
08.2023 - Current
  • Served customers quickly and efficiently while maintaining high standards of customer service.
  • Followed guidelines for safe serving, appropriate temperatures and proper presentation.
  • Followed health and safety regulations when preparing meals or handling food products.
  • Maintained cleanliness of dining area by wiping tables, sweeping floors, and clearing dishes from tables.

Customer Service Representative

National General Insurance Company
Winston-Salem, NC
08.2022 - 08.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Protiviti Government Services

Robert Half
Remote (Contract)
02.2021 - 01.2022
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed high-volume of inbound and outbound customer calls. Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Conducted CRM tasks to maintain quality assurance satisfaction levels.
  • Explained eligibility details and affordability options to patients with kindness and respect. Assist with unemployment claims.

Customer Service Representative

ProtivitiNenet
Nebraska City, NE
07.2019 - 02.2021
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Reviewed customer account information to determine current issues and potential solutions.

Nurse Aide

Oktibbeha County Regional Medical Center
Starkville, MS
05.2016 - 06.2019
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Watched over patients to identify potential symptoms of medical conditions.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.

Education

High School Diploma -

Moore High School
Starkville, MS

Skills

  • Customer Relations (8yrs)
  • System Implementation
  • Quality Control
  • Technologically Savvy
  • Microsoft Office Expertise
  • Inbound and Outbound Calling
  • Claims Adjuster
  • Listening Skills
  • Data entry skills
  • Multitasking
  • Leadership
  • Nurse Aide
  • Food Safety Knowledge
  • Food Handling Safety

Languages

English
Professional

Timeline

Cafeteria Worker

Starkville School District
08.2023 - Current

Customer Service Representative

National General Insurance Company
08.2022 - 08.2023

Protiviti Government Services

Robert Half
02.2021 - 01.2022

Customer Service Representative

ProtivitiNenet
07.2019 - 02.2021

Nurse Aide

Oktibbeha County Regional Medical Center
05.2016 - 06.2019

High School Diploma -

Moore High School

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CHELSEI DAVIS