Summary
Overview
Work History
Education
Skills
Timeline
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Chelsey Anderson

Chelsey Anderson

Care Counselor
La Crosse,WI

Summary

Compassionate and determined professional seeking a rewarding position to apply five years of experience in the mental health field to improve the overall well-being of individuals living with mental health concerns. An individual who consistently provides care to caseloads ranging from 60-300+ clients. An eager professional who is continuously learning or seeking out opportunities to learn, improve and support within the field. Has experience with being a leader and offering support and guidance to nearly 200 clinicians.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Care Counselor

Cerebral
Remote
03.2021 - Current
  • Actively supports and tracks the well-being of over 200 clients with monthly check-ins while providing evidence-based intervention techniques such as Cognitive behavioral therapy (CBT) and Dialectical behavior therapy (DBT) to reduce symptoms by 10% in the first month.
  • Provided on-site crisis response and intervention services to clients who experience suicidal thoughts or ideations.
  • Works as a part of the Collaborative Care model, a specific form of integrated care to treat mental health conditions such as depression, anxiety, ADHD, bipolar and other mental illnesses.
  • Coordinates appointment times with clients and responds to question or concerns from clients while effectively relays information to appropriate clinician on the client's Care Team.

Clinical Team Manager

Cerebral
Remote
07.2022 - 02.2023
  • Actively serves as a team lead/mentor-type to over 200 clinicians offering support and guidance on complex cases.
  • Evaluates employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Engages in Slack management while being proficient in Standard Operating Procedures and attending leadership meetings to offer constructive feedback on systems and processes.
  • Hosts weekly office hours for clinicians to seek support and ask questions while discussing data and metrics related to clinician monthly reports.

Case Manager II

Coleman Professional Services
Ravenna, OH
10.2020 - 04.2021
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Maintained a caseload of on average 60 clients and worked to address needs and resolve potential barriers in treatment.
  • Identified care needs of individual clients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Partnered with physicians, therapists, nutritionists and other case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.

Salesperson

Sheetz
Kent, OH
08.2016 - 02.2021
  • Served as a hospitality ambassador by greeting customers and providing an excellent experience.
  • Prepared quality food and beverage items in a fast & friendly manner to meet customer expectations while following proper safety procedure
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

Social Work Intern

Akron Children's Hospital
Akron, OH
08.2019 - 05.2020
  • Interviewed clients and family members to obtain key information for case planning and management.
  • Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
  • Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
  • Mediated between family members to facilitate conflict resolution and build healthy family relationships.

Social Work Intern

Community Support Services, Inc
Akron, OH
08.2018 - 05.2019
  • Completed home wellness checks under licensed social worker supervision to verify client well-being in healthy and stable environment.
  • Completed detailed charts to summarize interactions with clients and booked follow-up sessions.
  • Conducted outreach to local referral sources to build strong partnerships for supportive services.
  • Offered community resource guidance to clients to meet family needs for assistance.

Education

Master of Social Work -

The University of Akron
Akron, OH
06.2019 -

Bachelor of Arts - Social Work

The University of Akron
Akron, OH
08.2015 -

Skills

Staff managementundefined

Timeline

Clinical Team Manager

Cerebral
07.2022 - 02.2023

Care Counselor

Cerebral
03.2021 - Current

Case Manager II

Coleman Professional Services
10.2020 - 04.2021

Social Work Intern

Akron Children's Hospital
08.2019 - 05.2020

Master of Social Work -

The University of Akron
06.2019 -

Social Work Intern

Community Support Services, Inc
08.2018 - 05.2019

Salesperson

Sheetz
08.2016 - 02.2021

Bachelor of Arts - Social Work

The University of Akron
08.2015 -

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Chelsey AndersonCare Counselor