CHELSEY CHEATHAM
Kingsland,US
Summary
Over 10 years of experience in sales and customer service, specializing in leadership and task management. Demonstrated ability to thrive in high-pressure environments, ensuring efficient and accurate task completion.
Overview
5
5
years of professional experience
Work History
Server
Crescent Hotels & Resorts
Horseshoe Bay, TX
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Assistant Manager
Pet Supermarket
Marble Falls, Texas
07.2023 - 04.2024
- Executed open and close procedures to ensure operational readiness.
- Managed cash handling, including daily bank deposits.
- Ordered supplies to maintain store inventory levels.
- Ensured compliance with company policies through regular checks.
- Evaluated employee performance to identify areas for improvement.
- Assisted in driving sales and enhancing customer service experiences.
Team Lead
Maple Street Biscuit Company
Bee Cave, Texas
12.2022 - 07.2023
- Opened and closed store efficiently to maintain operational integrity.
- Led store operations while actively engaging with guests on the floor.
- Acquired in-depth knowledge of all kitchen positions to train new team members.
Lead Make (Prep)
Maple Street Biscuit Company
08.2022 - 12.2022
- Prepared and cooked all meats, gravies, and jellies in accordance with sanitary guidelines.
- Maintained cleanliness and organization of work area to ensure efficiency.
- Provided leadership by delegating tasks to team members for daily operations.
- Ensured all food items were prepped weekly to meet restaurant demands.
Server
Cafe Blue
06.2022 - 10.2022
- Presented restaurant menus and assisted customers with food and beverage selections.
- Answered inquiries and recommended complementary products to enhance dining experience.
- Resolved complaints or issues while maintaining a positive demeanor.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server Assistant
Oasis On Lake Travis
Austin, TX
06.2020 - 06.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma - undefined
Vista Ridge High School
Cedar Park, TXSkills
- Teamwork and collaboration
- Time management
- Customer service excellence
- Creative problem-solving
- Computer proficiency
- Guest engagement
- Safe food handling
- Menu memorization
- High volume dining
LANGUAGES
English
Timeline
Server
Crescent Hotels & Resorts
04.2024 - Current
Assistant Manager
Pet Supermarket
07.2023 - 04.2024
Team Lead
Maple Street Biscuit Company
12.2022 - 07.2023
Lead Make (Prep)
Maple Street Biscuit Company
08.2022 - 12.2022
Server
Cafe Blue
06.2022 - 10.2022
Server Assistant
Oasis On Lake Travis
06.2020 - 06.2022
High School Diploma - undefined
Vista Ridge High School