Chelsey Chmelik
810 Ocean Parkway,MD
Summary
Customer-focused operations executive with 10+ years of experience leading teams, driving revenue, and delivering premium customer service in high-volume environments. Managed 250+ employees and supported a business with ~$12M projected annual revenue. Seeking to transition into new home sales with Ryan Homes to deliver a high-trust customer experience and drive results in a performance-based role.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Matt Ortt Companies
Ocean City, MD
2024 - Current
- Built loyal customer relationships through consultative conversations, needs-based recommendations, and confident guidance.
- Developed and executed comprehensive business strategies to expand market presence.
- Built high-performing teams through hiring, coaching, and leadership development; managed staff performance and positive culture.
- Led multi-unit operations while delivering consistent, high-touch customer experiences and revenue growth.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
General Manager
Coastal Salt
Ocean City, MD
2020 - 2024
- Managed day-to-day operations, staff scheduling, guest satisfaction, and revenue performance for a high-volume hospitality environment.
- Trained teams on guest engagement, sales techniques, and service recovery to improve conversion and repeat business.
- Maintained strong communication with customers and staff to ensure seamless execution during peak demand.
- Oversaw inventory, ordering, and cost control while maintaining premium service standards.
Lead Bartender
Seacrets
Ocean City, MD
2015 - 2020
- Delivered consistent, elevated customer experiences through strong communication, service, and relationship-building.
- Increased sales through upselling, product knowledge, and recommendation-based selling.
- Supported training of new team members and maintained service standards during high-volume shifts.
Education
Bachelor of Science -
East Stroudsburg University of Pennsylvania
East Stroudsburg, PASkills
- Skilled in guiding customers through high-emotion decisions with calm, confident communication
- Strong follow-up habits and attention to timelines, deadlines, and detail
- Proven ability to handle objections, solve problems quickly, and protect customer trust
- Highly coachable, competitive, and motivated by goals and performance-based success
Certification
- ServSafe Food Protection Manager Certification
- TIPS Alcohol Training Certification
- CPR / AED / First Aid
- Fire Code & Safety Compliance
- Leadership & Team Development Training
Community
Military care package program development
Youth sports coaching
Local fundraising and volunteer support
Timeline
Chief Operating Officer
Matt Ortt Companies
2024 - Current
General Manager
Coastal Salt
2020 - 2024
Lead Bartender
Seacrets
2015 - 2020
Bachelor of Science -
East Stroudsburg University of Pennsylvania