Chelsey Cole
Kovachis
Lexington,SC
8
years of professional experience
Experienced with overseeing bar shifts and staff coordination to ensure smooth operations. Utilizes leadership skills to manage and train team members effectively. Knowledge of inventory management and customer service, ensuring high-quality bar experience.
Work History
Server
1 Year 8 Months- Maintained cleanliness and organization of dining areas to create welcoming atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Delivered accurate order processing and maintained awareness of menu items.
- Collaborated with kitchen staff to facilitate timely meal service during peak hours.
Bartender Shift Manager
3 Years 6 Months- Managed bar operations, ensuring efficient workflow and high customer satisfaction.
- Trained and mentored new bartenders on drink preparation and customer service standards.
- Developed and implemented strategies to enhance beverage sales and inventory management.
- Collaborated with kitchen staff to synchronize food and drink service for optimal guest experience.
- Resolved customer complaints promptly, maintaining a positive dining environment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
Server
4 Months- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in food preparation and ensured adherence to health and safety regulations.
- Delivered accurate order processing and maintained awareness of menu items.
- Collaborated with kitchen staff to facilitate timely meal service during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma
Skills
Cleanliness standards
Upselling strategies
POS system operation
Ordering supplies
Beverage making
Customer service
Outgoing personality
Menu memorization
Customer service expertise
Highly reliable
Service-oriented mindset
Timeline
Server
Arkos Mojo Grill
05.2017 - 09.2017Read More
Bartender Shift Manager
Kovachis
04.2016 - 10.2019Read More
Server
Libby's
04.2012 - 12.2013Read More
Brookland Cayce High School
High School Diploma
Read More