Chelsey Detwiler
Three Rivers
Summary
Dedicated Customer Service Professional who brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Safety Glasses USA
10.2023 - Current
- Managed situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
School Bus Driver
Three Rivers Community Schools
11.2020 - 10.2023
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
Education
General Studies
Three Rivers High School
Three Rivers MI 05-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Follow-up skills
- Call management
- Order processing
- Documentation
- Live chat support
- Filing
Languages
English
Full Professional
Timeline
Customer Service Representative
Safety Glasses USA
10.2023 - Current
School Bus Driver
Three Rivers Community Schools
11.2020 - 10.2023
General Studies
Three Rivers High School
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