Chelsey Diaz
Katy
Summary
Customer service professional with 4 years of experience, known for strong multitasking skills and dedication to team collaboration. Bilingual communicator adept at engaging diverse clients and delivering positive customer experiences consistently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Cypress Trail Hideout
Cypress
12.2025 - Current
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Coordinated with waitstaff to ensure prompt service and enhance guest satisfaction.
- Resolved customer complaints professionally, fostering a positive dining experience.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties to optimize seating efficiency.
Cleaner
Mercy & Grace Janitorial
Katy
03.2025 - Current
- Disposed of waste and recyclables following proper procedures and guidelines.
- Collaborated with team members to streamline workflow and enhance shift efficiency.
- Sanitized high-touch areas regularly to promote a safe environment.
- Performed detailed cleaning in homes and businesses to maintain high standards.
- Inspected rooms for cleanliness prior to guest arrival to ensure a welcoming environment.
Assistant
US American Custom Builders
Houston
03.2021 - 01.2024
- Greeted visitors, clients, and guests, enhancing first impressions and fostering a welcoming environment.
- Organized and maintained filing systems for documents and records, ensuring easy access and retrieval of information.
- Developed positive relationships with internal customers, facilitating effective communication and collaboration.
- Archived confidential documents according to company procedures.
- Reserved and managed meeting room availability.
Education
High School Diploma -
Cypress Lakes High School
Katy, TX05-2023
Some College (No Degree) - Business Administration And Management
Lone Star College
Houston, TXSkills
- Reservation management
- Customer support
- Time management
- Attention to detail
- Strong multitasking
- Conflict resolution
- Collaborative teamwork
- Friendly demeanor
- Bilingual
Languages
English
Full Professional
Spanish
Limited
Portuguese
Elementary
Certification
Food Protection Manager
Timeline
Restaurant Hostess
Cypress Trail Hideout
12.2025 - Current
Cleaner
Mercy & Grace Janitorial
03.2025 - Current
Assistant
US American Custom Builders
03.2021 - 01.2024
High School Diploma -
Cypress Lakes High School
Some College (No Degree) - Business Administration And Management
Lone Star College