Chelsey Dwyer
Deforest,WI
Summary
Dynamic Waitress Supervisor at Rodeside Grill with strong leadership and conflict resolution skills. Enhanced customer satisfaction through exceptional service and effective table management, resulting in increased retention rates. Proven ability to thrive in high-volume dining environments while training staff and maintaining food safety standards. Committed to fostering positive team dynamics and delivering memorable dining experiences.
Overview
8
8
years of professional experience
Work History
Waitress Supervisor
Rodeside Grill
05.2017 - Current
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Provided exceptional customer service in fast-paced dining environment.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
De Forest Area Highschool
De Forest, WI04.2007
Skills
- Strong leadership
- Table management
- Customer service
- Relationship building
- Conflict resolution
- Food safety
- Worker training
- High volume dining
Timeline
Waitress Supervisor
Rodeside Grill
05.2017 - Current
De Forest Area Highschool
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