
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Performant and Immediate Credit Recovery. Skilled in conflict resolution and critical thinking, adept at transforming high-stress situations into positive outcomes. Recognized for exceeding performance metrics, demonstrating exceptional problem-solving abilities and computer proficiency.
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Problem Resolution
Computer Proficiency
Conflict Resolution
Complaint Handling
Complaint resolution
Professional telephone demeanor
Follow-up skills