Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsey Gutierrez

San Angelo,TX

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Performant and Immediate Credit Recovery. Skilled in conflict resolution and critical thinking, adept at transforming high-stress situations into positive outcomes. Recognized for exceeding performance metrics, demonstrating exceptional problem-solving abilities and computer proficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Performant
San Angelo, TX
03.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative

Immediate Credit Recovery
San Angelo
03.2021 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Grape Creek High School
San Angelo, TX
05.2018

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Data Entry

Problem Resolution

Computer Proficiency

Conflict Resolution

Complaint Handling

Complaint resolution

Professional telephone demeanor

Follow-up skills

Timeline

Customer Service Representative

Performant
03.2022 - Current

Customer Service Representative

Immediate Credit Recovery
03.2021 - 03.2022

Grape Creek High School
Chelsey Gutierrez