Chelsey Hasty
Raeford,North Carolina
Summary
Passionate and dedicated customer care specialist with a strong commitment to providing outstanding service. Seeking a position with Direct Interactions to leverage my excellent communication skills, technical proficiency, and problem-solving abilities in assisting customers effectively and efficiently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teacher
Hawk Eye Elementary
Redsprings, NC
08.2023 - 02.2024
- Develop and implement lesson plans that meet state standards and the diverse needs of students
- Use a variety of instructional strategies to engage students and encourage critical thinking
- Assess student performance through formal and informal assessments, providing constructive feedback
- Maintain a positive and inclusive classroom environment that fosters respect and collaboration
- Communicate regularly with parents and guardians to discuss student progress and address concerns
- Participate in professional development workshops to stay current with educational best practices
Quality Assurance Specialist
TTEC
04.2023 - 02.2024
- Company Overview: [Remote]
- Conduct regular audits and inspections to ensure compliance with quality standards and regulations
- Develop and implement quality assurance policies and procedures
- Analyze data and identify trends to recommend process improvements
- Collaborate with cross-functional teams to resolve quality issues and implement corrective actions
- Prepare detailed reports on quality performance and present findings to management
- Train and mentor staff on quality standards and procedures
- Remote]
Customer Care Specialist
Amazon
06.2022 - 02.2023
- Company Overview: [Remote]
- Responded to customer inquiries and resolved issues promptly via phone and email
- Demonstrated exceptional verbal communication skills, maintaining professionalism and composure under pressure
- Used multiple computer applications to research and document customer information accurately and efficiently
- Showed empathy and provided solutions to customers, ensuring a high level of satisfaction
- Met daily production standards and goals consistently
- Trained new team members on company policies and software usage
- Remote]
Customer Service Representative Claims Agent
Accenture
06.2021 - 03.2022
- Company Overview: [Remote]
- Handled back-to-back calls, offering support and resolving issues for customers
- Managed detailed work with speed and accuracy, ensuring all customer interactions were well-documented
- Provided technical support to customers, troubleshooting issues with a calm and composed demeanor
- Achieved and exceeded performance targets and key performance indicators (KPIs)
- Remote]
Claims Agent
Concentrix
08.2019 - 05.2020
- Company Overview: [Remote]
- Investigate and process insurance claims by gathering information, reviewing documentation, and interviewing claimants
- Assess the validity of claims and determine the extent of the insurance company's liability
- Communicate with policyholders, medical professionals, and other relevant parties to gather additional information
- Maintain detailed records of claim investigations, communications, and settlements
- Ensure compliance with state and federal regulations, as well as company policies
- Resolve customer inquiries and issues promptly and professionally, providing clear explanations of claims decisions
- Remote]
Education
Bachelor's Degree BS - Business Administration/ Human Resources/ Computer Science
Shaw University
01.2012
High School Diploma -
Hoke County High School
01.2012
Skills
- Customer service
- Empathy
- Resolution
- Verbal communication
- Grammar
- Voice quality
- Computer applications
- Detailed work
- Task organization
- Problem-solving
- Time management
- Self-starter
- Composure
Certification
Teaching Certification, North Carolina State, 2023
References
- Dio Tyson, (336) 894-6173, dionision.tyson@outlook.com
- Myeisha Hayes, (346) 547-2899, myeisha_e@yahoo.com
- Sherronda Morrisey, (910) 978-8402, smorrisey@hcs.k12.nc.us
- Mazie Quick, (910) 797-9677, mquick@hcs.k12.nc.us
Timeline
Teacher
Hawk Eye Elementary
08.2023 - 02.2024
Quality Assurance Specialist
TTEC
04.2023 - 02.2024
Customer Care Specialist
Amazon
06.2022 - 02.2023
Customer Service Representative Claims Agent
Accenture
06.2021 - 03.2022
Claims Agent
Concentrix
08.2019 - 05.2020
Bachelor's Degree BS - Business Administration/ Human Resources/ Computer Science
Shaw University
High School Diploma -
Hoke County High School
Teaching Certification, North Carolina State, 2023
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