Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsey

Winder,GA

Summary

Hardworking, detail-oriented and tenacious in developing and pursuing solutions to customer/memebrs concerns. Adept at balancing company objectives with customer desires. Level-headed and positive in every customer interaction.

Overview

4
4
years of professional experience

Work History

ERS Customer Advocate

AAA Auto Club Group
03.2022 - Current
  • Provided customer support through phone, email and chat channels.
  • Tracked progress on open cases and updated customers on status changes, if applicable.

Receptionist

E&E Cleaning
Athens, GA
2021 - 2022
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Processed customer payments using point-of-sale terminals according to company policies and procedures.

Retention Specialist

AT&T
Atlatna, GA
12.2019 - 03.2021
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
  • Analyzed customer data to identify trends that could be used to reduce churn rate.
  • Researched competitive offerings and identified opportunities for improving our product offering.

Education

High School Diploma -

Collins Hill High School
Suwanee, GA
05-2011

Skills

  • Customer Services
  • Information Updates
  • Client Support
  • Conflict Resolution

Timeline

ERS Customer Advocate

AAA Auto Club Group
03.2022 - Current

Retention Specialist

AT&T
12.2019 - 03.2021

Receptionist

E&E Cleaning
2021 - 2022

High School Diploma -

Collins Hill High School

Similar Profiles

CREATE PROFILE
Chelsey