Chelsey Kingma
Denver,CO
Summary
Dedicated and reliable Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Customer-focused professional with a background in customer service roles.
Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Creative, detailed and skilled hairstylist with significant experience in both salon and freelance settings. Possess strong proficiency in various hair styling techniques, color applications, and hair care procedures. Known for ability to establish trust with clients by understanding individual needs and offering personalized solutions.
Overview
18
18
years of professional experience
Work History
Caregiver
Home Helpers
Denver, CO
08.2021 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Recorded client status progress and challenges in logbooks and reports.
Hairstylist at Home
Myself
Denver, Colorado
03.2021 - Current
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Applied highlights, lowlights or other coloring techniques.
- Used thinning shears to remove bulk from the hair or create layers.
- Created updos for special occasions like weddings or proms.
- Recommended products to clients based on their individual needs.
Hairstylist
Hennis Hairshop
Lafayette, IN
01.2018 - 03.2021
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Applied highlights, lowlights or other coloring techniques.
- Used thinning shears to remove bulk from the hair or create layers.
- Created updos for special occasions like weddings or proms.
- Assisted other stylists with busy periods in the salon.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Developed relationships with new clients through referrals from existing customers.
- Collaborated with other beauty professionals on projects related to hairstyling.
Office Assistant/ Dispatcher
Anderson Heating and Cooling
Lafayette, IN
03.2007 - 01.2018
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Maintained an organized filing system of paper documents and electronic files.
- Answered phone calls and welcomed visitors to office.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Maintained business records by updating customer information.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Education
Cosmetology
Christina's Education Center
Lafayette, Indiana01-2018
Skills
- Hair artistry professional
- Cosmetology principles knowledge
- Networking expertise
- Customer Consultation
- Eyebrow Shaping
- Hair Removal
- mens cuts
- women's cuts
- coloring
- styling
- ADL Assistance
- Mobility Assistance
- Meal Preparation
- Compassionate client care
- Basic Housekeeping
- Progress Documentation
Affiliations
- spending time with family and friends
- traveling
- hiking
- crafting
- spending time with my dog
References
References available upon request.
Timeline
Caregiver
Home Helpers
08.2021 - Current
Hairstylist at Home
Myself
03.2021 - Current
Hairstylist
Hennis Hairshop
01.2018 - 03.2021
Office Assistant/ Dispatcher
Anderson Heating and Cooling
03.2007 - 01.2018
Cosmetology
Christina's Education Center
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