Chelsey Kitterman
Herriman
Summary
Operations manager with extensive experience at Alphalit SLC, recognized for enhancing team performance and operational efficiency. Expertise in staff training and inventory management, leading to improved client relationships and a positive workplace culture. Proven ability to drive employee loyalty and minimize turnover through effective communication and innovative strategies.
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
4
4
years of professional experience
Work History
Office Assistant
South Hill Pediatric Dentistry
Riverton
02.2025 - Current
- Managed patient scheduling and appointment confirmations for busy dental office.
- Assisted in maintaining patient records and ensuring data accuracy.
- Communicated effectively with parents regarding treatment plans and office policies.
- Coordinated front desk operations, including managing calls and patient inquiries.
- Contributed to a positive office atmosphere through friendly customer service interactions.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered phone calls and directed them to appropriate personnel.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Operations Manager
Alphalit SLC
08.2021 - 01.2025
- Established team priorities and monitored performance to drive operational efficiency.
- Scheduled employee shifts based on location, weather conditions, and individual strengths.
- Directed initiatives that enhanced work environment and company culture.
- Maintained weekly inventory of materials to fulfill operational requirements.
- Cultivated strong client relationships through proactive communication and effective problem-solving.
- Promoted clear communication among staff and leadership to reduce miscommunication.
- Led hiring, onboarding, and training processes for new employees to achieve business objectives.
- Implemented innovative incentives that increased employee loyalty and decreased turnover.
Education
Associate of Science - Sociology
UTAH VALLEY UNIVERSITY
Skills
- Inventory management
- Staff training and development
- Systems implementation
- Employee supervision
- Operational efficiency
- Operations management
- Hiring and onboarding
- Customer relationship management
- Team leadership
- Driver communication
- Schedule coordination
- Patient scheduling
- Front desk operations
- Document management
- Computer proficiency
- Effective communication
- Event planning
- Payment processing
- Administrative support
- Medical records management
Timeline
Office Assistant
South Hill Pediatric Dentistry
02.2025 - Current
Operations Manager
Alphalit SLC
08.2021 - 01.2025
Associate of Science - Sociology
UTAH VALLEY UNIVERSITY