Chelsey Klapperich
East Bethel,MN
Summary
Accomplished Supervisor and Education Specialist at Mayo Clinic, leveraging expertise in operations management and staff development to enhance team productivity and customer satisfaction. Demonstrated success in implementing efficient workflows and fostering employee growth, with a strong foundation in training and mentoring. Achieved significant improvements in organizational performance through effective problem-solving and project management skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor, Mayo Laboratory Inquiry
Mayo Clinic
05.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Education Specialist, II
Mayo Clinic
11.2022 - 05.2023
- Assessed individual agent needs to create training plans addressing academic strengths and interests of students, while fostering development, and growth.
- Provided individualized support for agents with agent specific
- Established a positive training environment, fostering mutual respect and open communication among trainees.
- Implemented data-driven instruction by regularly assessing student progress and adjusting lesson plans accordingly.
- Implemented a new training and onboarding program.
Education Specialist, I
Mayo Clinic, Frozen Section Lab
05.2020 - 11.2022
- Developed an electronic based competency program.
- Over saw the trainers and training programs.
- Enhanced students'' critical thinking skills by integrating problem-solving tasks and real-world applications into lessons.
- Developed solutions to improve performance.
- Attended professional educational and developmental meetings to support accreditation and grant writing.
- Developed train the trainer program.
Histotechnologist
Mayo Clinic, Frozen Section Lab
04.2018 - 05.2020
- Enhanced laboratory efficiency by implementing updated staining procedures and techniques.
- Assisted in developing research protocol.
- Reduced error rates by conducting regular quality control checks during the time of microtomy.
- Maintained strict confidentiality when handling sensitive patient information, ensuring compliance with all relevant data protection regulations.
- Provided training and mentorship to junior staff members, fostering a supportive learning environment within the histotechnology department.
- Troubleshot inconsistencies and identified errors to trace root causes and implement corrective actions.
- Documented routine laboratory instrument maintenance and corrective actions.
Hitstotechnologist
Mayo Clinic, Routine Histology Lab
05.2016 - 04.2018
- Demonstrated strong attention to detail when preparing tissue specimens as grossing tech.
- Participated in regular process improvement initiatives, identifying areas for potential enhancement within the laboratory setting.
- Partnered with key stakeholders to establish quality and performance measures.
- Performed routine activities to prepare tissue biopsy specimens for histological processing.
- Followed proper patient identification protocols during embedding, cutting, and grossing.
Education
Certification in Histotechnology - Histology
Mayo School of Health Science
Rochester05.2016
Bachelor of Science - Nutrition
University of Wisconsin - Stout
Menomonie, WI05.2012
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- [Software] experience
- Operations Management
- Project Management
- Policy Enforcement
- Data Analytics
- Problem-Solving
Certification
- Certified Scrum Master, Mayo Clinic
Timeline
Supervisor, Mayo Laboratory Inquiry
Mayo Clinic
05.2023 - Current
Education Specialist, II
Mayo Clinic
11.2022 - 05.2023
Education Specialist, I
Mayo Clinic, Frozen Section Lab
05.2020 - 11.2022
Histotechnologist
Mayo Clinic, Frozen Section Lab
04.2018 - 05.2020
Hitstotechnologist
Mayo Clinic, Routine Histology Lab
05.2016 - 04.2018
Certification in Histotechnology - Histology
Mayo School of Health Science
Bachelor of Science - Nutrition
University of Wisconsin - Stout
Similar Profiles
Sai Inesh NallamothuSai Inesh Nallamothu
Medical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of NeurologyMedical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of Neurology
Yadira MartinezYadira Martinez
Registered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient PsychiatryRegistered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient Psychiatry
Lori A. HosekLori A. Hosek
RN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo ClinicRN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo Clinic
Ishamail Liriano-PerezIshamail Liriano-Perez
Registered Nurse at Mayo ClinicRegistered Nurse at Mayo Clinic
Mari GrandpreyMari Grandprey
Paraprofessional Special Education at Saint Francis Area SchoolsParaprofessional Special Education at Saint Francis Area Schools