Chelsey Medrano
Aurora,IL
Summary
I am compassionate and patient, with 8 years of customer service experience and a strong background in team collaboration and training. Skilled in creating positive environments, explaining procedures clearly, and working with diverse individuals.
Overview
7
7
years of professional experience
Work History
Sales Associate
Victoria's Secret
Aurora, IL
06.2022 - 10.2024
- Performed sales floor work, such as greeting and assisting customers.
- Processing purchases and returns.
- Promoted benefits of store credit cards and customer loyalty programs.
- Introduced promotions and sale opportunities, enticing customers.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Assisted with training new employees on sales procedures.
Customer Service Representative
Fox Metro
Oswego, IL
06.2018 - 04.2022
- Cashier-took customers payments
- Provided excellent customer service experience.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Answer phones- Resolved customer service issues
- Updated customers accounts
- Daily mail
- Other office related functions
Cashier
Dairy Queen
Aurora, IL
04.2018 - 06.2018
- Developed a thorough knowledge of menu items and their preparation methods.
- Maintained cleanliness and organization of checkout areas.
- Handled cash, credit, and debit transactions accurately.
- Supported inventory management by restocking shelves as needed.
- Resolved customer complaints promptly and professionally.
- Performed other duties as assigned by management.
Education
Waubonsee Community College
Sugar Grove, ILHigh school diploma -
Skills
- Team collaboration
- Daycare experience
- Excellent customer service
- Empathy and patience
- Conflict resolution
- Email management
- Microsoft Office
- Knowledge of AS400
Languages
Spanish - Intermediate
References
References available upon request.
Timeline
Sales Associate
Victoria's Secret
06.2022 - 10.2024
Customer Service Representative
Fox Metro
06.2018 - 04.2022
Cashier
Dairy Queen
04.2018 - 06.2018
Waubonsee Community College
High school diploma -
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