CHELSEY ODOM
Nashville,NC
Summary
Dynamic and results-driven professional with over 13years of experience in customer service across diverse industries. Adept at delivering exceptional service, resolving complex issues, and fostering customer satisfaction. Skilled in financial data analysis, fraud investigation, and operational management, with a proven ability to adapt quickly to new systems and processes. A self-motivated team player with strong leadership capabilities, excellent communication skills, and a commitment to driving organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Support Service Analyst II
Telco Credit Union
Tarboro, NC
02.2021 - 02.2026
- Manage daily operations of Visa and Debit card programs, ensuring seamless customer experiences.
- Process credit, debit, and ATM card inquiries, maintaining accuracy and efficiency.
- Investigate fraud and account discrepancies, implementing corrective actions to safeguard member accounts.
- Monitor operational reports to identify errors and suspicious activity, contributing to risk mitigation.
- Successfully balanced vault replenishments and maintained optimal cash levels for ITMs.
Fulfillment Center Line Operator
QVC Inc.
Rocky Mount, NC
01.2016 - 12.2021
- Utilized ECR system to research and process customer refunds and replacements.
- Ensured quality packaging and shipment of merchandise, adhering to safety standards.
- Maintained consistent supply of raw materials for production lines, optimizing workflow.
- Conducted quality checks and basic testing to uphold product standards.
Patient Service Receptionist
Nash OBGYN
Rocky Mount, NC
04.2016 - 01.2021
- Registered new patients and updated demographics, ensuring accurate medical records.
- Coordinated insurance verification, co-pay collection, and medical record transmissions.
- Streamlined appointment scheduling processes, improving patient satisfaction.
- Collaborated with nurses to address incoming calls and Care Team inbox messages efficiently.
Customer Service Representative – Pharmacy Help Desk (Remote)
West Corporation
Rocky Mount, NC
09.2013 - 01.2016
- Opened new financial accounts and processed customer adjustments with precision.
- Analyzed payment allocations and processed claims using critical thinking skills.
- Provided external client support for medication Prior Authorization, resolving issues remotely.
- Maintained high customer satisfaction through proactive problem-solving strategies.
Education
Bachelor of Arts - Accounting
Fayetteville State University
Fayetteville, NC12.2026
High School Diploma - undefined
Nash Central High School
Rocky Mount, NC06.2013
Skills
- Customer Service Excellence: Over 13years of experience delivering exceptional service and resolving customer concerns effectively
- Financial Account Management: Skilled in processing credit, debit, and ATM card inquiries, fraud investigations, and account corrections
- Technology Proficiency: Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint), digital banking platforms, CRM tools, and loan processing systems
- Data Analysis and Reporting: Expertise in analyzing financial data, generating reports, and identifying trends to support decision-making
- Problem-Solving and Risk Management: Proven ability to investigate fraud, monitor account activity, and implement corrective actions to mitigate risks
- Organizational and Administrative Skills: Efficient in appointment scheduling, patient coordination, and maintaining accurate records
- Leadership and Team Collaboration: Self-motivated team player with strong leadership capabilities and a commitment to fostering teamwork
- Adaptability: Quick learner with the ability to master new management systems, databases, and operational processes
Certification
- North Carolina Notary Public
- Certified Life Coach
- CPR Certified
Timeline
Support Service Analyst II
Telco Credit Union
02.2021 - 02.2026
Patient Service Receptionist
Nash OBGYN
04.2016 - 01.2021
Fulfillment Center Line Operator
QVC Inc.
01.2016 - 12.2021
Customer Service Representative – Pharmacy Help Desk (Remote)
West Corporation
09.2013 - 01.2016
Bachelor of Arts - Accounting
Fayetteville State University
High School Diploma - undefined
Nash Central High School