- Enjoy participating in Moves weightlifting, cycle classes and yoga for overall physical and mental well-being
- Mindfulness Practices
- Embracing outdoor adventures such as camping and hiking
- Reading
Chelsey Orth
Customer Service Representative + Retail Manager
Bozeman,MT
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Dynamic Retail Store Manager with a proven track record at Juniper Naturals, excelling in sales leadership and customer relations. Enhanced customer loyalty through empathetic service and effective problem-solving, while optimizing inventory management. Strong multi-tasker, consistently boosting transaction values and improving employee performance to achieve productivity targets.
Overview
10
10
years of professional experience
Work History
Retail Store Manager
Juniper Naturals
03.2024 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Optimized inventory management with regular weekly audits, forecasting demands, and adjusting orders accordingly.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Customer Service Representative
Essential Oil Wizardry
06.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated emails and calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Certified Yoga Instructor
Your Yoga Studio
Bozeman, Montana
06.2015 - Current
- Cultivated strong relationships with clients through empathetic listening skills and compassionate communication strategies.
- Enhanced student flexibility by incorporating various yoga styles and techniques into classes.
- Inspired personal growth within students by incorporating yogic philosophy teachings into lessons when appropriate.
- Supported injury prevention efforts by providing modifications for poses that accommodated various fitness levels during practice sessions.
- Established a loyal client base through consistent high-quality instruction, resulting in increased word-of-mouth referrals and class participation rates.
- Boosted class attendance by offering workshops and special events focused on mindfulness, meditation, and other wellness topics.
- Developed customized class sequences for diverse age groups, promoting overall well-being and stress reduction.
Yoga Instructor
Ashland Hot Yoga
Ashland, Oregon
02.2022 - 02.2024
- Explained different yoga styles and poses to students.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Developed safe and effective exercise programs for class members.
- Educated clients on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
Education
300 Hour Yoga Teacher Training - Women's Yoga And Health Empowerment Yoga Training
Soul Work Yoga
Costa Rica 07.2018 - 07.2018
200 Hour Yoga Teacher Training - Yoga Teacher Training
Santosha Yoga Institute
Bali, Indoenesia 04.2015 - 05.2015
Skills
Customer service
Active listening
Escalation management
Problem-solving
Customer relations
Sales leadership
Retail operations
Staff management
Highly motivated
Strong multi-tasking
Decision-making
Detail-oriented
Interests
Timeline
Retail Store Manager
Juniper Naturals
03.2024 - Current
Customer Service Representative
Essential Oil Wizardry
06.2022 - Current
Yoga Instructor
Ashland Hot Yoga
02.2022 - 02.2024
300 Hour Yoga Teacher Training - Women's Yoga And Health Empowerment Yoga Training
Soul Work Yoga
07.2018 - 07.2018
Certified Yoga Instructor
Your Yoga Studio
06.2015 - Current
200 Hour Yoga Teacher Training - Yoga Teacher Training
Santosha Yoga Institute
04.2015 - 05.2015
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