Chelsey Sherwin
Summary
Experienced with handling diverse administrative duties and front-office management. Utilizes strong organizational abilities to maintain orderly and efficient office environments. Knowledge of effective communication techniques ensures positive interactions with clients and staff.
. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
14
14
years of professional experience
Work History
Bartender, Food Prep,
VFW Bar & Grill
Platteville, WI
07.2024 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Crafted and served a diverse range of cocktails while ensuring high-quality customer service.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Cooked food on the grill and in the fryer.
- Waitress
Receptionist
American Family Insurance
Dodgeville, WI
02.2025 - 06.2025
- Greeted visitors and directed them to appropriate personnel, enhancing customer service experience.
- Managed multi-line phone system, ensuring efficient call handling and accurate message delivery.
- Scheduled appointments and maintained calendar for staff, improving office organization and workflow.
- Processed incoming mail and packages, ensuring timely distribution to relevant departments.
- Quoted Insurance policies.
- Made Payments over the phone,mail, In person
- Maintained cleanliness of reception area, creating welcoming environment for clients and visitors.
- Provided administrative support by preparing documents and correspondence, facilitating smooth communication within the office.
CNA
GrapeTree Medical Staffing
Platteville, WI
04.2022 - 02.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records and documentation in compliance with healthcare standards.
- Collaborated with multidisciplinary teams to implement patient care plans effectively.
- Provided compassionate support to patients, enhancing emotional well-being during recovery.
- Trained new staff on essential caregiving techniques and facility protocols.
- Ensured cleanliness and organization of patient areas, contributing to a safe environment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
CNA
Integrity Nursing
Platteville, WI
01.2022 - 04.2022
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
CNA
Orchard Manor
Lancaster
08.2018 - 07.2020
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff with medical procedures, enhancing operational efficiency and patient satisfaction.
- Monitored vital signs and documented changes in patient conditions, improving accuracy of health records.
- Educated patients and families on care plans, fostering understanding and compliance with treatment regimens.
- Trained new staff on best practices for patient care, contributing to team development and performance.
- Implemented infection control protocols, reducing the risk of healthcare-associated infections significantly.
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Dairy Milker/Calf Feeder
Weigel Dairy
Platteville, WI
06.2012 - 08.2016
- Operated milking machinery to ensure efficient milk collection and maintain herd health.
- Monitored cow behavior and health, implementing preventative care practices to enhance productivity.
- Trained new staff on milking procedures and safety protocols, promoting a culture of compliance and efficiency.
- Maintained cleanliness of milking equipment and facilities, ensuring adherence to sanitation standards.
- Developed improved workflows for milking operations, enhancing process efficiency and reducing downtime.
- Assisted in calving processes for safe deliveries, providing immediate care to newborn calves to ensure their wellbeing.
- Assisted in the training of new employees, sharing valuable knowledge and experience to help develop their skills within the dairy industry.
- Maintained detailed records of individual cows'' health, production levels, and treatments administered for effective management decisions.
- Milked 320 cows using milking machinery.
Cashier
Stop and Go
Platteville, WI
12.2011 - 09.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Managed cash drawer, ensuring accurate financial reporting and accountability.
- Maintained clean and organized checkout areas to improve workflow efficiency.
- Trained new staff on operational procedures and customer service standards.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
CNA Class
Southwest Tech College
Fennimore, WI10-2017
General Studies
Platteville High School
Platteville, WI06-2009
Skills
- Proficient in managing multiple tasks
- Customer service
- Trustworthy performance
- Supportive team member
- Strong interpersonal skills
- Payment processing
- Managing challenging customer interactions
- Professional appearance
- Organization skills
- Effective verbal communication
- Appointment scheduling
- Data inputting
Languages
English
Native or Bilingual
Timeline
Receptionist
American Family Insurance
02.2025 - 06.2025
Bartender, Food Prep,
VFW Bar & Grill
07.2024 - Current
CNA
GrapeTree Medical Staffing
04.2022 - 02.2025
CNA
Integrity Nursing
01.2022 - 04.2022
CNA
Orchard Manor
08.2018 - 07.2020
Dairy Milker/Calf Feeder
Weigel Dairy
06.2012 - 08.2016
Cashier
Stop and Go
12.2011 - 09.2012
CNA Class
Southwest Tech College
General Studies
Platteville High School