CHELSEY SMITH
Raleigh,NC
Summary
Detail-oriented and solutions-driven administrative professional with over 15 years of experience in customer service, remote team leadership, and project coordination. Proven ability to manage multi-level projects, support executive operations, and provide superior client engagement—all in high-demand, fast-paced environments. Adept at working independently, managing virtual teams, and using modern digital tools to streamline operations.
Overview
16
16
years of professional experience
Work History
Account Manager
Milly Solutions – Remote & Field Work
11.2022 - Current
- Manage virtual teams to execute national client campaigns (Affordable Care Act, T-Mobile, Heifer International, Quill, etc.)
- Coordinate remote sales training sessions and campaign meetings
- Draft contracts, conduct virtual interviews, and evaluate client representatives
- Develop remote sales strategies and provide continuous coaching
- Plan logistics for domestic and international business trips
Independent Beauty Consultant
Mary Kay Cosmetics – Remote & In-Person
01.2010 - Current
- Conduct virtual skincare consultations and host online workshops
- Maintain and grow client base through social media, virtual referrals, and email campaigns
- Promote new product launches through remote demonstrations and webinars
- Manage product orders, inventory, and client follow-ups independently
Administrative Manager
American Dental Wellness – Hybrid Role
07.2021 - 10.2022
- Oversaw daily office operations and remote scheduling
- Managed insurance claims, billing, and treatment coordination via digital tools
- Conducted virtual training for new hires and ensured HIPAA compliance
- Acted as the primary contact for patient communications and issue resolution
Student Success Coach
City Year (AmeriCorps) – Jacksonville, FL
08.2020 - 06.2021
- Provided remote and in-classroom mentoring for students
- Facilitated virtual tutoring, family outreach, and after-school programs
- Maintained detailed digital records and contributed to academic progress reports
Sales Associate
Old Navy – Valdosta, GA
05.2018 - 05.2020
- Delivered excellent customer service and upsold products via online order support
- Assisted store team with inventory management and sales tracking
- Trained new hires and provided operational support to leadership
Receptionist
Thomson Dental Wellness – Thomson, GA
05.2016 - 05.2018
- Managed patient calls, virtual appointment bookings, and confidential records
- Processed insurance authorizations and maintained HIPAA-compliant documentation
- Provided administrative and clerical support to staff and patients
Education
Associate of Massage Therapy -
Florida School of Advanced Bodywork
Jacksonville, FL01.2021
Bachelor of Science - Health Science, Minor: African American Studies
Valdosta State University
Valdosta, GA01.2020
Skills
- Remote Team Leadership & Coordination
- Client Relations & Communication
- Customer satisfaction
- Customer relationships
- Relationship building and management
- Adaptability Time Management Confidentiality
- Project & Program Management
- Microsoft Office Suite (Word, Excel, Outlook, Teams)
- CRM Software (Salesforce, Zoho – experienced learner)
- Virtual Meeting Tools (Zoom, Google Meet, Microsoft Teams)
- Email & Calendar Management
- Event & Travel Planning (Domestic/International)
- Billing, Insurance, & Scheduling Platforms
Timeline
Account Manager
Milly Solutions – Remote & Field Work
11.2022 - Current
Administrative Manager
American Dental Wellness – Hybrid Role
07.2021 - 10.2022
Student Success Coach
City Year (AmeriCorps) – Jacksonville, FL
08.2020 - 06.2021
Sales Associate
Old Navy – Valdosta, GA
05.2018 - 05.2020
Receptionist
Thomson Dental Wellness – Thomson, GA
05.2016 - 05.2018
Independent Beauty Consultant
Mary Kay Cosmetics – Remote & In-Person
01.2010 - Current
Associate of Massage Therapy -
Florida School of Advanced Bodywork
Bachelor of Science - Health Science, Minor: African American Studies
Valdosta State University
Community Service
Boys & Girls Club, Early Beginners Learning Center, University Hospital McDuffie, Volunteer, Volunteer: Boys & Girls Club, Early Beginners Learning Center, University Hospital McDuffie, Member: Black Student League, Collegiate Women of Valdosta, Student Advisor/Human Resources Volunteer – Main Attraction
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