Tianna Williams
Frisco,TX
Summary
Results-driven Account Manager with several years of experience managing client relationships, insurance processes, scheduling, and high-volume administrative work. Proven ability to deliver exceptional customer support, maintain accurate records, and collaborate cross-functionally to improve retention and efficiency. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Highly organized, detail-oriented, and comfortable working independently in remote environments while handling sensitive information with discretion.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
The "Real" Insurance Lady
Frisco, TX
08.2023 - Current
- Manage client relationships, ensuring satisfaction, and retention.
- Identify new business opportunities, and collaborate with different departments.
- Utilize strong communication and customer service skills to enhance sales.
- Tracked policy renewals and expiration dates in order to manage timely notifications.
- Negotiated rates between providers and insurers for maximum savings for customers.
- Verified eligibility criteria prior to enrolling a customer into a plan.
Office Manager
Thrive Dental and Orthodontics
Frisco, TX
11.2022 - 08.2023
- Oversaw all financial aspects, including expenses, and monthly close-out reports.
- Managed patient scheduling and coordinated financial agreements for dental treatments.
- Supervised staff schedules, training, and compliance with office policies.
- Maintained a full daily schedule, ensuring a clean and organized office.
- Monitored inventory levels and placed orders when needed.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Coordinated with dental providers regarding patient care and scheduling needs.
Assistant Manager
Mint Dentistry
Frisco, TX
11.2018 - 11.2022
- Managed office operations and staff while maintaining high-quality customer service.
- Scheduled appointments, verified insurance, and created a productive office environment.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Processed payments from patients for services rendered.
Education
Kinesiology
Diablo Valley College
Pleasant Hill, CA09-2014
Dental Assistant Certification - Dental Assistant Progam
Mount Diablo Adult Education
Concord, CA09-2018
High School Diploma -
Concord Highschool
Concord05-2013
Skills
- Dental Office Management
- Insurance Verification & Billing
- Employee Training & Leadership
- Patient Scheduling & Coordination
- HIPAA & OSHA Compliance
- Customer Service Excellence
- Financial & Budget Management
- Open Dental scheduling
- Infection Control & Safety Protocols
- Remote & Teamwork Collaboration
- CRM & Office Systems
Certification
- Coronal Polishing
- Pit and Fissure Sealants
- CPR BLS Provider
- OSHA Infection Control
- Dental Radiology
- Life & Health Insurance License
Timeline
Account Manager
The "Real" Insurance Lady
08.2023 - Current
Office Manager
Thrive Dental and Orthodontics
11.2022 - 08.2023
Assistant Manager
Mint Dentistry
11.2018 - 11.2022
Dental Assistant Certification - Dental Assistant Progam
Mount Diablo Adult Education
Kinesiology
Diablo Valley College
High School Diploma -
Concord Highschool