Chelsey Bechtold

For my first year at Missoula Bone and Joint i was in reception/scheduling. These job duties included:

• Scheduled appointments for patients, ensuring timely follow-up on referrals from other providers.
• Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
• Prepared charts for new patients, ensuring all necessary forms were completed correctly.
• Verified insurance coverage for appointments and collected co-payments as required.
• Greeted and checked in patients, updating patient information in computer system.

My second year at Missoula Bone and joint through current i have been a Medical Records Assistance.

• Retrieve and distributed patient medical records as requested by physicians or other healthcare personnel.
• Verify accuracy of medical documentation prior to entering into computer systems.
• Answer phone inquiries from patients regarding their medical records.
• Scan paper documents into electronic health record systems according to established protocols.
• Organize physical files, stored them appropriately, and disposed of outdated documents per HIPAA guidelines.
• Perform data entry tasks related to patient demographics, insurance information, physician orders.
• Assist in training new staff members on proper use of the Electronic Health Record System.
• Comply with federal laws and regulations related to privacy practices including HIPAA guidelines.
• Processed incoming and outgoing faxes and mail.
• Use several Microsoft Office programs including: Outlook, Teams , Excell, and Word.

Compiled statistical reports from medical records to assist with quality assurance reviews.

• My position as a Customer Service representative in Billing, required the ability to use both phone and computer to assist customers with questions and concerns/disputes in regards to their bill.
• Taking up to 15 calls per hour. I was able to handle a high call volume while improving customer satisfaction.
• Several computer programs were needed at one time to access account and billing information.
• I also assisted in processing payments via credit/debit card.
• Maintained a positive helpful attitude, even when dealing with upset customers.

• Worked with several large companies to provide rewards systems and customer rebate programs for their employees/customers.
• I was trained on several different programs\contacts to assist the employees/customers with the rewards program they were part of. This required me to have knowledge of several different plans and options.
• Responded to customers inquiries and requested via phone, email, and online chat.
• This position required excellent time management skills and the ability to thrive in a fast paced environment.
• After my first 8 month I became the supervisor of 3 of the 5 accounts i was working on. This included answering any questions from staff and making sure the assignments were completed in a timely manner.