CHELSEY TRUDEAU
Marshall,IL
Summary
Dedicated professional seeking opportunity to expand skills and contribute to company success. Demonstrated strengths in customer service, medical office management, and sales. Excellent verbal and written communication skills.
Overview
13
13
years of professional experience
Work History
Digital Solutions Specialist I
FirstMid Bank & Trust
Mattoon, IL
03.2022 - Current
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Medical Receptionist
Cork Medical/ Union Hospital
Marshall, IL
10.2015 - 03.2022
- Helped patients by telephone and in-person to resolve various billing and scheduling issues
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Participated in ongoing professional development opportunities, staying current on industry best practices and trends to continually improve performance as a Medical Receptionist Supervisor.
Team Lead
North American Lighting
Paris, IL
12.2010 - 06.2014
- Maximized quality and productivity with thorough training and consistent monitoring of team performance
- Avoided administrative errors, keeping impeccable records and accurately processing paperwork
- Elevated team performance with expert training and mentoring of new associates.
Education
No Degree - Generals
Lake Land College
Mattoon, ILHigh School Diploma -
Shiloh High School
Hume, ILNo Degree - Digital Marketing
Coursera
Marshall,ILSkills
HIPAA Compliance
Google Workspace
Medical Terminology
Medical Terminology
Insurance Verification
Billing Support
Microsoft,Teams
Payment Processing
Written Communication
Analytical Skills
Team Collaboration
Self Motivation
Timeline
Digital Solutions Specialist I
FirstMid Bank & Trust
03.2022 - Current
Medical Receptionist
Cork Medical/ Union Hospital
10.2015 - 03.2022
Team Lead
North American Lighting
12.2010 - 06.2014
No Degree - Generals
Lake Land College
High School Diploma -
Shiloh High School
No Degree - Digital Marketing
Coursera