Summary
Overview
Work History
Education
Skills
Timeline
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CHELSEY TRUDEAU

Marshall,IL

Summary

Dedicated professional seeking opportunity to expand skills and contribute to company success. Demonstrated strengths in customer service, medical office management, and sales. Excellent verbal and written communication skills.

Overview

13
13
years of professional experience

Work History

Digital Solutions Specialist I

FirstMid Bank & Trust
03.2022 - Current
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Medical Receptionist

Cork Medical/ Union Hospital
10.2015 - 03.2022
  • Helped patients by telephone and in-person to resolve various billing and scheduling issues
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Participated in ongoing professional development opportunities, staying current on industry best practices and trends to continually improve performance as a Medical Receptionist Supervisor.

Team Lead

North American Lighting
12.2010 - 06.2014
  • Maximized quality and productivity with thorough training and consistent monitoring of team performance
  • Avoided administrative errors, keeping impeccable records and accurately processing paperwork
  • Elevated team performance with expert training and mentoring of new associates.

Education

No Degree - Generals

Lake Land College
Mattoon, IL

High School Diploma -

Shiloh High School
Hume, IL

No Degree - Digital Marketing

Coursera
Marshall,IL

Skills

HIPAA Compliance

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Timeline

Digital Solutions Specialist I

FirstMid Bank & Trust
03.2022 - Current

Medical Receptionist

Cork Medical/ Union Hospital
10.2015 - 03.2022

Team Lead

North American Lighting
12.2010 - 06.2014

No Degree - Generals

Lake Land College

High School Diploma -

Shiloh High School

No Degree - Digital Marketing

Coursera
CHELSEY TRUDEAU