Instructional Designer and Corporate Trainer with extensive experience leading end-to-end learning initiatives at athenahealth. Expert in developing high-impact multimedia content using Camtasia and facilitating complex software implementations. Proven track record in optimizing training workflows and coaching diverse stakeholders to achieve peak product adoption and operational efficiency.
Open To Work
Hi, I’m
Chelsey Tyson
Atlanta
Summary
Overview
12
years of professional experience
Work History
AthenahealthAtlanta
Customer & Technical Training, Senior Associate
07.2022 - Current
Job overview
- Designed and developed interactive instructional videos using Camtasia, streamlining complex technical concepts for diverse client audiences.
- Spearheaded the design and implementation of standardized training workflows, reducing material production time by 15%, and ensuring brand consistency across all client-facing assets.
- Facilitated high-impact, virtual, and in-person training sessions, receiving an average participant satisfaction rating of 85%.
- Collaborated with cross-functional teams to identify and address technical issues, leveraging data to inform solutions.
AthenahealthAtlanta
Coaching and Training Associate
01.2020 - 07.2022
Job overview
- Facilitated high-engagement virtual workshops and seminars for 30 to 50 participants, utilizing adult learning principles to ensure maximum knowledge retention and application.
- Mentored one new associate on internal workflows and software tools, reducing their initial ramp-up time by five weeks.
- Monitored and analyzed post-training performance metrics, delivering detailed progress reports to stakeholders, and adjusting coaching strategies to meet organizational goals.
AthenahealthAtlanta
Foundational Training Associate
06.2016 - 01.2020
Job overview
- Facilitated seamless go-live experiences for many client healthcare organizations, serving as the primary subject matter expert (SME) for athenaOne software during critical transition phases.
- Conducted detailed workflow discovery sessions to map existing practice operations, and configured system settings to align with specialty-specific clinical needs.
- Performed essential pre-live technical work, including tablespace builds and system configuration, to ensure a stable and optimized platform for end-users.
- Analyzed adoption data and key performance indicators (KPIs) to identify at-risk users, providing targeted remedial coaching that improved system utilization rates.
Fulton County Clerk of Superior CourtAtlanta
Deputy County Clerk
09.2014 - 07.2016
Job overview
- Served as notary public and issued various permits and licenses.
- Assesses applications for passports, supporting documents, and photos for precision and genuineness.
- Implemented electronic filing systems to streamline document management.
- Assisted with archiving historical records per state requirements.
InforAlpharetta
Collections Specialist
11.2013 - 09.2014
Job overview
- Resolved collection problems by conducting thorough research on accounts, and completing due diligence.
- Analyzed payment trends to identify potential collection issues early.
- Improved system accuracy and currency by identifying, researching, and resolving billing variances. • Offered clerical support to four company employees by copying, faxing, and filing documents as needed.
- Utilized CRM software to track account statuses and collection efforts.
Education
Liberty UniversityLynchburg, VA
Master of Public Health from Health Promotions
05-2017
University Overview
Winston-Salem State UniversityWinston-Salem, NC
Master of Science from Exercise Science
05-2013
University Overview
Skills
- Camtasia (advanced video editing and screen recording), SnagIt
- Workflow automation, process improvement, stakeholder management, project management
- Workshop facilitation, skill gap analysis, curriculum alignment, adult learning theory
- Goal setting (SMART), performance metrics analysis, professional development planning, change management
- AthenaNet/AthenaOne proficiency, revenue cycle management (RCM), EHR/EMR clinical workflows
- Go-live support, sandbox management, project planning, and stakeholder management
- HIPAA regulations, clinical documentation standards, and quality measures
Affiliations
Affiliations
Collaborated with cross-departmental teams to execute company-wide Atlanta Food Bank initiatives, fostering a culture of service and team cohesion
Work Preference
Job Search Status
Open to workWork Type
Part TimeContract WorkLocation Preference
RemoteSalary Range
$25/hr - $50/hrTimeline
Customer & Technical Training, Senior Associate
Athenahealth
07.2022 - Current
Coaching and Training Associate
Athenahealth
01.2020 - 07.2022
Foundational Training Associate
Athenahealth
06.2016 - 01.2020
Deputy County Clerk
Fulton County Clerk of Superior Court
09.2014 - 07.2016
Collections Specialist
Infor
11.2013 - 09.2014
Liberty University
Master of Public Health from Health Promotions
Winston-Salem State University
Master of Science from Exercise Science