Chelsey Wells
Laplace,LA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Omni Interactions
Laplace, LA
01.2021 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
GED -
Destrehan High School
Destrehan, LA05-2011
Skills
- Inbound and Outbound Calling
- Consultative Sales
- Scheduling
- Appointment Scheduling
- Data Entry
- Call Management
- Information Security
- Account updating
- Paperwork Processing
- Data Collection
- Product Knowledge
- Complaint resolution
- Report Generation
- Order Processing
- De-Escalation Techniques
- Quality Control
- Promotional support
- Customer Service
- Account Management
- Microsoft Office Suite
- Complaint Handling
- Receiving support
- Research
- Microsoft Outlook
- Customer satisfaction measurement
- Critical Thinking
- Documentation
- Typing proficiency
- Microsoft Excel
- Problem-solving abilities
- Positive and professional
Timeline
Customer Service Representative
Omni Interactions
01.2021 - 09.2022
GED -
Destrehan High School
Similar Profiles
Ania TerryAnia Terry
Technical Support Representative at Omni InteractionsTechnical Support Representative at Omni Interactions
Chelsea CogarChelsea Cogar
Customer Service Representative at Omni InteractionsCustomer Service Representative at Omni Interactions
Kelly ChooniedassKelly Chooniedass
Medical Customer Service Representative at Omni InteractionsMedical Customer Service Representative at Omni Interactions
Chantelle OravskyChantelle Oravsky
Customer Support Specialist at Omni InteractionsCustomer Support Specialist at Omni Interactions
Taylor MichelTaylor Michel
Barista/Trainer at StarbucksBarista/Trainer at Starbucks