Chelsey Zappacosta

• In collaboration with Practice manager: interview, hire, onboard, train and develop administrative staff that support clinical operations of the general anesthesia division.
• Manage schedules, timecards, office supplies, staff meetings and administrative staff evaluations.
• Partner with lead board runner and division chief on strategies to implementing new processes, or improve upon current processes, involved with daily OR administrative functions.
• Working with IT support team when issues arise within various programs.
• Schedule administrator for General Anesthesia division. This includes:

- Weekly meetings with the division chief and administrative director, working in the Qgenda system, creating a complex schedule of call and clinical assignments involving over 65 Attendings, 35 CRNAs, 12 fellows, and a rotating group of residents at a time.

- Liaison with the customer service team at Qgenda to implement new rules, new assignments, new staff, or communicate any system issues the team in experiencing.

- Running numerous reports in Qgenda and compiling them into an excel document to ensure each staff member is fulfilling their clinical and academic obligations.

- Approving/denying vacation, meeting, or assignment swap requests for the anesthesia care providers.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained office supplies and various surgical implants needed by completing inventory and ordering new supplies when necessary.
• Worked collaboratively with anesthesia board runner and charge nurse to maintain smooth operations and team readiness for unexpected demands.
• Prepared Daily OR schedule for efficiency, verifying surgical cases were booked in proper ORs to reduce day of delays.
• Scheduled urgent/emergent add-on cases to OR schedule.
• Monitored vendors or visitors entering OR to ensure they have proper access, and remaining JACHO compliant.

• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Verified insurance eligibility and coverage for patients.
• Entered patient demographic and insurance data into electronic medical record system (EPIC),.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Managed patient registration process, confirming data accuracy and completeness.
• Collected copayments and compiled daily financial records.