Chelsey Vanessa Kinnaird
Las Vegas,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Arthur J. Gallagher
11.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Package Sorter
Ontrac
05.2022 - 09.2022
- Sort and move packages in day to day operations to ensure that every delivery is routed correctly and on time
- Scan and stacking packages onto pallets
Key Holder, Supporting Store Manager and Assistant Manager
Claire's
12.2021 - 01.2022
- With the achievement ofretail store targets and drive
- Delivering sales through friendly and efficient customer service
- Demonstrating store products
- Assisting with processing store deliveries, visual merchandising, stocktakedowns, store markdowns, and trades
- Trained in Ear Piercing
- Ensuring store looks presentable and inviting to customers.
Data Systems Administrator
USMC
11.2017 - 11.2021
- IT Helpdesk and Customer Service; assisted service members introubleshooting office devices such as laptops, phones, printers, etc
- Worked with Active Directory Users and Computers (ADUC) in establishingusers and monitoring users access and security
- Given control access of permissions and privileges within ADUC
- Small Team Leader within my peers to hand out appropriate tasks within mylevel in a proficient manner
- Dealt with file management of company's equipment and administrativetasks such as working with Excel to organize hit lists for medical anddental needs, tasks of the day, and leadership boards
- Knowledgeable in Microsoft Outlook
- Have Secret Clearance
Education
High School Diploma -
Lakewood High School
Lakewood, CA06.2017
Vocational - Aesthetics
G Skin And Beauty Institute
Henderson09.2023
Skills
- Customer Service
- Technical Support
- File Management
- Clerical
- Troubleshooting
- Interpersonal
- Electronic Filing
- Cable Management
- IT Helpdesk
- Small Team Leadership
Additional Information
- AWARDS , National Defense Service Medal Good Conduct Medal Global War on Terrorism Service Medal
Timeline
Customer Service Representative
Arthur J. Gallagher
11.2022 - 02.2023
Package Sorter
Ontrac
05.2022 - 09.2022
Key Holder, Supporting Store Manager and Assistant Manager
Claire's
12.2021 - 01.2022
Data Systems Administrator
USMC
11.2017 - 11.2021
High School Diploma -
Lakewood High School
Vocational - Aesthetics
G Skin And Beauty Institute
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