Open To Work
Chelsi Harrell
Youngsville,LA
Summary
Dynamic Customer Service Representative with a proven track record at Conduent, excelling in issue resolution and enhancing customer satisfaction. Skilled in call documentation and patient scheduling, I thrive in collaborative environments, consistently achieving high performance targets and delivering empathetic support to clients during challenging situations.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Conduent
03.2024 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer inquiries and issues, enhancing overall satisfaction.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Identified service needs through probing questions and input information accurately into systems.
- Maintained detailed records of customer interactions for future reference.
- Updated databases with new and modified customer data.
- Coordinated appointments for clients and team members, ensuring efficient scheduling.
Pharmacy Customer Service Representative
BroadPath Healthcare
03.2017 - 03.2024
- Assisted customers in navigating insurance claims, resulting in fewer denials, and improved coverage understanding.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients' overall health outcomes.
- Provided proactive solutions for common customer inquiries, enhancing customer satisfaction ratings.
- Fostered customer loyalty through empathetic support during challenging medical situations and treatment transitions.
- Streamlined prescription processing, reducing wait times and ensuring a seamless customer experience.
- Demonstrated adaptability by cross-training in various roles within the pharmacy setting.
- Supported team members in achieving company goals by consistently meeting individual performance targets.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
Chat Support Representative
Kelly Connect Services
08.2013 - 01.2016
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
- Expedited issue resolution by multitasking and prioritizing multiple chat conversations.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Conducted research to provide accurate information for prompt resolution of customer concerns.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
- Collaborated with Sales and Technical Support to ensure seamless customer service experiences.
- Managed timely and effective replacement of damaged or missing products.
- Adapted quickly to changing situations in a fast-paced environment.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Ellender Memorial High School
Houma, LA05.2007
Skills
- Typing speed
- Phone etiquette
- Customer service
- Teamwork and collaboration
- Issue and complaint resolution
- Call documentation
- Chat support systems
- Patient scheduling
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$18/hr - $28/hrTimeline
Customer Service Representative
Conduent
03.2024 - Current
Pharmacy Customer Service Representative
BroadPath Healthcare
03.2017 - 03.2024
Chat Support Representative
Kelly Connect Services
08.2013 - 01.2016
High School Diploma -
Ellender Memorial High School