Chelsi Kaplan
Aurora,CO
Summary
Operations management with a focus on organized workflow, staff support, and client satisfaction. Leads scheduling, training, performance coaching, and complaint resolution. Monitors inventory and reviews financials to improve service flow and control costs.
Overview
8
8
years of professional experience
Work History
Salon Director
Modern Salon And Spa
Charlotte , Nc
07.2018 - 08.2026
- Supported 40 employees in improving performance and streamlining workflow efficiency.
- Held monthly team meetings to align goals and monitor performance trends.
- Assisted stylist, reception, and support staff in maintaining service quality and operational standards.
- Managed appointment scheduling through salon booking systems and guest service processes.
- Tracked inventory levels and submitted supply orders based on business demand.
- Reviewed financial statements to identify cost-saving opportunities.
- Planned and delivered promotional events and pop-up activations to raise brand visibility, customer engagement, and sales.
- Partnered with two other locations to improve operational efficiency and share cohesive ideas.
- Adjusted communication style across diverse personalities and age groups to build positive working relationships.
- Completed advanced training opportunities to strengthen expertise, expand industry knowledge, and improve professional performance.
- Attended 2to10 leadership retreat for multi-salon and spa owners and leaders.
- Attended several Qnity conferences to strengthen visual and practical business financial training.
- Traveled to Dublin, Ireland, for Phorest Summit in 2023, 2024, and 2025 to improve leadership skills, deepen understanding of PCOS system, and support team collaboration worldwide.
Education
Bachelor of Science - Child Development/Child Life Specialist
East Carolina University
Greenville, NC05-2018
Skills
- Skilled in client relationship management, professional communication, and fostering long-term client satisfaction
- Lead staff training, coach team members and drive performance improvement to enhance employee productivity, strengthen team capabilities and achieve organizational objectives
- Manage appointment scheduling and calendar coordination to maximize efficiency and enhance client satisfaction
- Manage spreadsheets, maintain data accuracy, and streamline reporting
- Lead and motivate teams to improve productivity, strengthen collaboration, and achieve performance targets
- Oversee inventory control, execute purchasing orders, and optimize stock levels to prevent shortages and reduce costs
- Recruit, train and mentor employees to enhance performance and develop talent
Timeline
Salon Director
Modern Salon And Spa
07.2018 - 08.2026
Bachelor of Science - Child Development/Child Life Specialist
East Carolina University