Chelsi Rasmussen
Post Falls,ID
Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Providence
07.2024 - Current
- Coordinated patient appointments and follow-up visits, ensuring seamless communication between patients and providers.
- Assisted patients in understanding their treatment plans, clarifying medical terminology and addressing concerns.
- Conducted insurance verification for patients, clarifying benefits and addressing any discrepancies prior to appointments.
- Oversaw the appointment booking process, minimizing scheduling conflicts and optimizing patient flow throughout the clinic.
- Implemented streamlined communication processes between healthcare providers and patients, enhancing service delivery.
Deputy Court Clerk
Nez Perce County
07.2022 - 07.2024
- Processed court filings and ensured proper documentation for all case files.
- Maintained and organized case files, ensuring all records were up-to-date and accessible.
- Assisted judges with case preparation and legal documentation requirements.
- Executed data entry duties, accurately inputting case information into the court's database.
- Monitored case schedules to ensure timely hearings and effective use of court resources.
Receptionist
Tri State Hospital
11.2020 - 07.2022
- Trained new reception staff on procedures, enhancing team efficiency and service quality.
- Collaborated with various departments to resolve scheduling conflicts and ensure patient satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Grande Ronde Hospital
06.2017 - 11.2020
- Handled patient check-in and check-out processes, verifying insurance and maintaining accurate records.
- Managed multi-line phone system, ensuring timely response and accurate routing of calls.
- Scheduled and confirmed appointments, coordinating with medical staff to optimize patient flow.
- Utilized electronic health record systems to enter patient information and update medical records.
- Assisted in maintaining compliance with HIPAA regulations by safeguarding patient information.
Education
High School Diploma -
Lewiston Senior High School
Lewiston, ID05-2012
Certificate - Pharmacy Technician
MedCerts
Online11-2025
Skills
- Epic/Meditech/ Paragon
- Answering Phones
- Faxing
- Keyboarding
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Patient relations
- Proficient in Microsoft Products
Certification
- Deliver Exceptional Customer Service, Fred Pryor - 12/13/2020
- Excel: Beyond The Basics, Fred Pryor - 04/16/2019
- Leadership Skills for Women, Fred Pryor - 10/05/2018
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Languages
English
Native or Bilingual
Timeline
Patient Care Coordinator
Providence
07.2024 - Current
Deputy Court Clerk
Nez Perce County
07.2022 - 07.2024
Receptionist
Tri State Hospital
11.2020 - 07.2022
Receptionist
Grande Ronde Hospital
06.2017 - 11.2020
High School Diploma -
Lewiston Senior High School
Certificate - Pharmacy Technician
MedCerts